Network Management

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MVP
Posts: 1,110
Registered: ‎10-11-2011

Help Desk Role

Our help desk needs Airwave access to troubleshoot client connectivity issues, which may include UCC troubleshooting as well.  Not wanting to give them access to things they shouldn't have (config/audit/etc) I created a role with "Ap/Device Manager" access and "Monitor (Read only)".  With this access, the UCC link in client dashboard does nothing.  If you click on it, it either displays nothing or redirects you to the home page.  Is this normal?  I'm seeing this in 8.0.9.2 and 8.2.0.1.  Thankfully the UCC data is available in the client detail screen.

 

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Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Help Desk Role

UCC is currently only available to the admin roles.  Please file a feature request for adding a view for non-admin roles.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
MVP
Posts: 1,110
Registered: ‎10-11-2011

Re: Help Desk Role

Seems a bit silly it's not available to other roles. There definitely needs
to be finer granularity in role rights. I'll be sure to submit my 2 cents.
:)
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