05-30-2017 12:21 PM
Our Insight Reports have not been generating details as specified. We receive the following reports like attachment 1 when we should have them look like attachment 2. Attachment 2 was generated on 5/17/17 (the first (and last) time we received a true report).
I've done several test reports and still receiving no information within the report. What suggestions can be made to rectify this issue?
Solved! Go to Solution.
05-31-2017 06:58 AM
Are you seeing this issue on publisher or subscriber? Have you made any changes to the server. We could try restart async-netd service and check the status, if issue still presist, open TAC ticket.
05-31-2017 12:06 PM
We have a publisher and subscriber so I'm going to go with both as the report is pulling information from our 1 publisher and 5 subscribers. No changes that I know of have been made on the server. I'm going to open a TAC ticket to confirm what would be best to do.
Appreciate your help!