Network Management

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New Contributor

Insight report not generating details

Hello, 

Our Insight Reports have not been generating details as specified. We receive the following reports like attachment 1 when we should have them look like attachment 2. Attachment 2 was generated on 5/17/17 (the first (and last) time we received a true report).

 

I've done several test reports and still receiving no information within the report. What suggestions can be made to rectify this issue?

 

Thank you!

 

 

Aruba Employee

Re: Insight report not generating details

Hi ,

 

Are you seeing this issue on publisher or subscriber? Have you made any changes to the server. We could try restart async-netd service and check the status, if issue still presist, open TAC ticket.

 

Regards,

Pavan

New Contributor

Re: Insight report not generating details

We have a publisher and subscriber so I'm going to go with both as the report is pulling information from our 1 publisher and 5 subscribers. No changes that I know of have been made on the server. I'm going to open a TAC ticket to confirm what would be best to do.

 

Appreciate your help!

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