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Super Contributor I

Issues with Airwave and ArubaOS 63.1.1

Hi,

 

We've just done a fairly big upgrade to our wireless infrastructure

 

1). Upgraded to ArubaOS 6.3.1.1

2). Upgraded Airwave to 7.7.7

3).Migrated Airwave to biger better faster Server hardware

3b). copied accross 

4). Installed additional Local mobiliy controllers ( 2 * 7200 series hardware)

5). Replaced our master controller  aruba0 ( Series 6000) with a Series 720 box runing same OS version

 

In general everything worked...... except

 

1). If we look at the airwave entries for aruba0 it still says that its a series 6000 device. How do I persuade it that they're new devices?

 

2). For one of our local controllers ( aruba2) airwave is convinced that  we've got 460 APs that are down. They'e not because  if you log into aruba2 you can see they're up and have people on them.

 

Airwave is talking to all our controllers (both  master and local)  via snmp and we have AMON enabled as well. Seems to pick up the APs connected to  our other local controller aruba1 o.k.... just not aruba2

 

Anything

Guru Elite

Re: Issues with Airwave and ArubaOS 63.1.1

Try selecting the controller with the problem and click on "Import Settings" and see if that resolves it.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Re: Issues with Airwave and ArubaOS 63.1.1

 

 

Make sure that the snmp information is correct/match on the new controllers and airwave?

 

 

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA

Re: Issues with Airwave and ArubaOS 63.1.1

Do you have prefer AMON over SNMP selected in AMP General settings?  If so, try disabling it (i.e - DON'T prefer AMON)

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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Guru Elite

Re: Issues with Airwave and ArubaOS 63.1.1


alexsuoy wrote:

Hi,

 

We've just done a fairly big upgrade to our wireless infrastructure

 

1). Upgraded to ArubaOS 6.3.1.1

2). Upgraded Airwave to 7.7.7

3).Migrated Airwave to biger better faster Server hardware

3b). copied accross 

4). Installed additional Local mobiliy controllers ( 2 * 7200 series hardware)

5). Replaced our master controller  aruba0 ( Series 6000) with a Series 720 box runing same OS version

 

In general everything worked...... except

 

1). If we look at the airwave entries for aruba0 it still says that its a series 6000 device. How do I persuade it that they're new devices?

 

2). For one of our local controllers ( aruba2) airwave is convinced that  we've got 460 APs that are down. They'e not because  if you log into aruba2 you can see they're up and have people on them.

 

Airwave is talking to all our controllers (both  master and local)  via snmp and we have AMON enabled as well. Seems to pick up the APs connected to  our other local controller aruba1 o.k.... just not aruba2

 

Anything


Okay.  Here is what I forgot to mention:

 

When you replace an entire controller, if Airwave senses that you have a different physical device at the same ip address, it will stop collecting information for that device until you click on the Manage Tab for that device and click on "Replace Device".  Go to the device and click on the Manage Tab and see if you have the Replace Device notification....

replace.PNG



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor I

Re: Issues with Airwave and ArubaOS 63.1.1

Yup checked the snmp v3 credentials are the same everywhere.

Thx

 

Super Contributor I

Re: Issues with Airwave and ArubaOS 63.1.1

Yup I did have AMON in preference to SNMP. I've just disabled that. Guess I'll have to wait a while.

 

Rgds

A

Moderator

Re: Issues with Airwave and ArubaOS 63.1.1

For the controllers, when aruba0 was replaced, was there any additional interaction in AirWave?

 

I would have expected the new aruba0 entry to show up in 'new devices'.  From there, the controller would have needed to have been added, then on the original controller's manage pag, use the replace hardware option to join the data set from the previous controller to the new controller.  At that time, the AMP should have updated the controller's type and MAC.  If that isn't the case, then you'll want to open a support case to debug.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Super Contributor I

Re: Issues with Airwave and ArubaOS 63.1.1

Problem is that I wsn't involved in the migration, which was done by a 3rd party support engineer so I don't know what hapened at that point.

 

The other annoying thing is the number of  APs  marked with a status of  "Controller is down" in airwave..... but I can log onto the local controller, see that they're up and even reboot them. However, its not all the APs associated with a particular controller just some of them!

Rgds

A

Guru Elite

Re: Issues with Airwave and ArubaOS 63.1.1


alexsuoy wrote:

Problem is that I wsn't involved in the migration, which was done by a 3rd party support engineer so I don't know what hapened at that point.

 

The other annoying thing is the number of  APs  marked with a status of  "Controller is down" in airwave..... but I can log onto the local controller, see that they're up and even reboot them. However, its not all the APs associated with a particular controller just some of them!

Rgds

A


Alexsuoy,

 

If a 3rd party was involved in the migration, I would get them involved first and ask them what they did so that they can possibly fix what was done.  If that was already done, I would open a case with TAC, because your questions here will not be specific enough for us to solve anything in a comprehensive fashion.  It is tough enough figuring out a problem when speaking to the person that made the changes.  It is much more difficult if the person does not know what changes were made.

 

You can continue to ask questions here, but if you want it fixed, the above are your best options...

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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