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Regular Contributor II
Posts: 223
Registered: ‎10-29-2014

PAPI handler is down in Airwave.

In my AIrwave, PAPI handler status is down and I think because of that I am not getting any real time data (like, clarity, Live heatmap etc).

Below is the log from   /var/log/papi_handler

 

016-12-06 10:52:16.235 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:52:31.223 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:52:46.031 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:53:01.187 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:53:16.055 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:53:30.941 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:53:46.048 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:54:01.034 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:54:15.937 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:54:30.934 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:54:45.899 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:55:01.337 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:55:15.837 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:55:31.037 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:55:46.105 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:56:01.086 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:56:15.920 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:56:31.057 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:56:46.007 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:57:01.001 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:57:16.152 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:57:31.166 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf
2016-12-06 10:57:46.349 INFO [main] - CONF_PATH /usr/local/airwave/lib/scala/papi_handler.conf

 

 

How do I make PAPI handler up ?

HTH
Cheers
SumaN
New Contributor
Posts: 2
Registered: ‎12-12-2016

Re: PAPI handler is down in Airwave.

I have the same issue. Its a fresh 8.2.2.1 installation. Never saw this before. Any ideas?

Regular Contributor II
Posts: 223
Registered: ‎10-29-2014

Re: PAPI handler is down in Airwave.

Mine was because of wrong hostname. Changed it from AMP > General
instead of CLI and restarted. Everything came up fine.
Kudos to Aruba TAC.
HTH
Cheers
SumaN
New Contributor
Posts: 2
Registered: ‎12-12-2016

Re: PAPI handler is down in Airwave.

[ Edited ]

Hi SumaN,

thanks alot for the comment. That me remember that I forgot to verify the DNS Record. It wasn't there. That was my issue.
Problem solved, thank you :)

kind regards, 

Jens

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