Network Management

I've configured an Airwave account for my helpdesk team. I've tried this with a number of different combinations of settings under the associated role type and access level without luck.

What I'm trying to achieve, is permission for them to acknowledge alerts and look at everything in the top folder (i.e. read only access, but allowed to acknowledge alerts). I don't want them to be able to change anything else.

No combo I tried gives this. i.e. an AP/Device manager with audit or monitor (read only), can't acknowledge alerts. Making the account an administrator, or giving read/write access isn't something I want them to do/have.

Is this possible?

There's not a way to do that today.  A user needs at least read/write privileges to be able to acknowledge alerts.

Thanks for confirming. It kind of feels like this feature should exist doesn't it, or is that just me?

I mean, I can't see any reason why a junior helpdesk techie wouldn't be ok to be acknowledging alerts (just not allowed to do anything else)?

You typically wouldn't expect a full blown senior administrator to be checking why APs go up/down?!?!

Thoughts?

I'd say that's a feature request that needs to be filed with support.  I didn't see any similar requests in our feature request system.

I agree as I suffer from the same fate. I need junior techies to be able to acknowledge alerts with read-only and cannot do it.