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Trouble Shooting tools

Hi guys,

 

My customer in Hotel industy is asking for some features for trouble shooting.

Client's expectation:

 

- if guest encounters Wi-Fi disconnection / unstable problem, then he goes to front desk (Concierge or Reception)

- front desk staff can access to dedicate portal to find out which AP(s) his device has connected. What was the signal strength. Where did he get disconnected.

- To identify customer's device. Front desk only need to ask the guest's room number. No need to check his MAC address / device type or etc.

- the device roaming path can be shown on heat map

- this trouble shooting portal is a read-only page

 

 

** can this be achieved by AirWave? If not, what solution / product is required?

 

Thank you.

Moderator

Re: Trouble Shooting tools

Yes, this sounds exactly like the AirWave client debug path.  This is with the expectation that the client is willing to provide their MAC address for the read-only user to use for tracking purposes.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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