Network Management

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Contributor I
Posts: 42
Registered: ‎09-21-2015

Visual PF issue

Hi, everyone. I faced a problem with AirWave VisualRF.

I found that buildings and floor plans disappeared from Visual PF.

After restarting Visual PF service all functionality restored to normal use. Now everything is ok, but I'm just querying - what was the issue?

Moderator
Posts: 1,244
Registered: ‎10-16-2008

Re: Visual PF issue

Root cause analysis would require more details starting with the version of AirWave are you running.

 

I also suggest opening a support case, the sooner the better while the logging of the event is still available.  AMP logs rotate daily keeping 4 days worth.  The first thing support will ask for is a copy of the logs: /var/log/service_watcher and /var/log/visualrf/visualrf.log.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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