10-09-2015 01:48 AM
Hi, everyone. I faced a problem with AirWave VisualRF.
I found that buildings and floor plans disappeared from Visual PF.
After restarting Visual PF service all functionality restored to normal use. Now everything is ok, but I'm just querying - what was the issue?
10-09-2015 09:50 AM
Root cause analysis would require more details starting with the version of AirWave are you running.
I also suggest opening a support case, the sooner the better while the logging of the event is still available. AMP logs rotate daily keeping 4 days worth. The first thing support will ask for is a copy of the logs: /var/log/service_watcher and /var/log/visualrf/visualrf.log.
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company