Network Management

Reply
Contributor I
Posts: 36
Registered: ‎05-12-2011

VisualRF Crashes since Airwave 8.0.6.1 Update

Ever since upgrading to Airwave 8.0.6.1, I've been getting the following error when attempting to get into VisualRF:

 

Capture.PNG

The text reads as follows for searchability: "VisualRF communication timed out. The service may be unavailable. Please try again in a few minutes. If the problem persists, contact your system administrator.

 

The only way to fix it is to do a "Reboot System." After a few hours, it gets back in those mode.

 

I have a TAC case open, but still no word on what might be causing it.

 

Anyone else seen this/have suggestions?

 

Aaron

Occasional Contributor II
Posts: 66
Registered: ‎08-09-2012

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

Hi Aaron,

 

I've experienced the same error message. It's the first time I've seen the message. I didn't receive error message with previous Airwave release.

 

Anthony

 

 

Anthony
New Contributor
Posts: 2
Registered: ‎04-17-2013

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

i 've experienced the same issue upgrading to 8.0.4.1. after a few time investigating without finding any solution , i've re-applyed the same upgrade syncronising whith the lastest database and all is functionning righ now ...

Occasional Contributor II
Posts: 66
Registered: ‎08-09-2012

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

I opened a case with Aruba TAC. They are troubleshooting the issue now.

 

I noticed that there is a new Airwave OS now available this morning on the Aruba Support Site.

 

New Version is  8.0.6.3.

 

I will try the latest release and see if that resolves issue.

Anthony
Occasional Contributor II
Posts: 66
Registered: ‎08-09-2012

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

After upgrading to 8.0.6.3 and rebooting the appliance, I successfully logged into VisualRF.

 

I did receive a message during initial login about the services starting. After about 60 seconds, the message disappeared and I able to access VisualRF.

 

Will monitor and see if original message reappears.

 

Anthony
Contributor I
Posts: 36
Registered: ‎05-12-2011

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

Aruba TAC allocated a bit more RAM to the box (bumped it to 768) and it seems to be working better. I'm about to do the upgrade to 8.0.6.2 and see how that goes as well.

 

Aaron

Contributor I
Posts: 36
Registered: ‎05-12-2011

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

Maybe this has something to do with it: 

 

Capture.PNG

Occasional Contributor II
Posts: 66
Registered: ‎08-09-2012

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

Good to know. I checked the RAM allocation on my airwave appliance.

 

I have the following:

 

Installed Physical RAM: 11.62 GB
Configured Swap Space: 4.00 GB

Anthony
Contributor I
Posts: 36
Registered: ‎05-12-2011

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

I should have been more specific as well. The RAM increase was for the allocation that VisualRF uses inside of Airwave. It is under VisualRF -> Setup.

New Contributor
Posts: 3
Registered: ‎02-19-2015

Re: VisualRF Crashes since Airwave 8.0.6.1 Update

Running 8.0.6.3 and having the same problem. I'll look at the ram once I reboot.

Search Airheads
Showing results for 
Search instead for 
Did you mean: