Network Management

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Occasional Contributor I

VisualRF not show Client

Hi everyyone

I found problem with my Airwave,

it could not show client in VisualRF but Heatmaep and AP are show.

I tried to see in "List" , it show client is "0" also.

So How i can fix ? my current version is 8.2.4.

Thank you for your kindly.

Aruba Employee

Re: VisualRF not show Client

Hi Jate,

 

Are you seeing this issue after upgrade? Only on VisualRF floor plan we are not seeing clients or even in Airwave ?

 

Try poll the VisualRF database

 

https://<server ip>/visualrf/poll_aps_now.xml

 

Regards,

Pavan

Occasional Contributor I

Re: VisualRF not show Client

Hi Pavan

 

This issue occure before upgrade , I thought it's bug if I upgrade it should work.

But actualy it's still problem after upgrade.

Airwave can see all clients in menu "Clients" , see username , IP and every infos of clients.

But only clients in VisualRF, it's not show clients.

 

SIncere.

Aruba Employee

Re: VisualRF not show Client

Did you try poll the visualrf database and checked the status?

 

Regards,

Pavan

Occasional Contributor I

Re: VisualRF not show Client

Pavan

 

OK

<results>
<success>AP Poll successful</success>
</results>
 
Sincere.
Aruba Employee

Re: VisualRF not show Client

Jate,

 

You might have done this, however just to confirm could you please check whether the client option is checked under the views on Visualrf floor plan?

Capture.PNG

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Aruba Employee

Re: VisualRF not show Client

Sorry i over read it. Didnt notice the part where you mentioned that you see 0 clients under Network --> Properties.

 

Have you tried restarting Visualrf engine? You can set Enable VisualRF Engine: to no under setup page, wait for 5 to 7 minutes and enable it again.

 

If you are still seeing the issue i would request to open a TAC case.

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Occasional Contributor I

Re: VisualRF not show Client

Hi Vishnu

 

Yeah I tried to dis/en VisualRf and also reboot, still problem.

 

Sincere.

Aruba Employee

Re: VisualRF not show Client

Hi Jate,


Thank you for the update. You can drop me an email to mannil@hpe.com i can take a look at the server.

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
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