Network Management

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Occasional Contributor II
Posts: 13
Registered: ‎10-22-2015

VisualRF not showing correct number of connected clients

Hi,

 

I'm using Airwave 8.0.9.2 and my VisualRF shows only 30 clients but I have 70 as seen by my Client tab. My server memory allocation is already set to 8Gb. What could be the reason and what adjustments I have to make?

 

Ariel

Moderator
Posts: 1,251
Registered: ‎10-16-2008

Re: VisualRF not showing correct number of connected clients

Please open a support case.

Troubleshooting lack of client placement requires logs and some xml output which TAC will be able to extract.

 

Some additional information that helps:

How many floor plans do you have in VRF?  How many AP/Devices monitored by AirWave?  How many clients (average) on your network?  When you noticed the behavior, was it during peak client activity on the network?  What types of network devices are in your deployment?  If you have Aruba devices, do you have AMON setup to help gather location data (AMON allows for transmissions of location data at 1 minute intervals as opposed to SNMP polling limitation)?


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor II
Posts: 13
Registered: ‎10-22-2015

Re: VisualRF not showing correct number of connected clients

Thanks Rob.

 

To add, my Aruba IAP firmware version is 6.4.2.0-4.1.1.1_46936.

I have 3 floorplans, 13 Aruba devices (12 APs and a VC). I noticed it since I installed Airwave. My number of client always doesn't match on the VRF as seen on my Client tab. Only Aruba IAPs on my deployment. My polling is already set to AMON.

 

Ariel

Moderator
Posts: 1,251
Registered: ‎10-16-2008

Re: VisualRF not showing correct number of connected clients

Oh this is an Instant deployment.  In this case, you'll definitely want to go the support case route, since there's different debugging tools used to gauge Instant communication with AMP.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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