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Occasional Contributor II
Posts: 114
Registered: ‎10-05-2015

Wegbui Airwave not available since installation

Hi there I have installed Airwave 8.2.1 and it has a network connection - we can ping the server and access via SSH

 

But if we try reach out to the webgui the browser returns:

  • the service has refused the connection

The postgresql service is running.

 

What can be the problem?

Guru Elite
Posts: 20,442
Registered: ‎03-29-2007

Re: Wegbui Airwave not available since installation

Without having any more details, I would sasy to open a case with TAC.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 114
Registered: ‎10-05-2015

Re: Wegbui Airwave not available since installation

See attached screenshot:

 

httpd is running 

 

strange thing..

Guru Elite
Posts: 20,442
Registered: ‎03-29-2007

Re: Wegbui Airwave not available since installation

I would open a Tac case. That is a fraction of the daemons that should be running.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Moderator
Posts: 1,246
Registered: ‎10-16-2008

Re: Wegbui Airwave not available since installation

While apache is running, you only have low_level_service_watcher, the other daemons didn't start.  Few things to check:

1) server sizing: disk space, memory allocation

2) /var/log/low_level_service_watcher

3) /var/log/service_watcher

 

My guess is that it hasn't gotten far enough for service_watcher to start, so there might not even be a service_watcher log.  This usually happens on undersized setups.  Keep in mind that on a fresh install, the processes should start up roughly 7-10 min after the installation completes.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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