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Contributor II

"Unknow Error - _ssl.c:477: The handshake operation timed out"

Receiving the following error in ClearPass this morning:

Unknow Error - _ssl.c:477: The handshake operation timed out
Check Subscription ID, Network Connectivity, http_proxy credentials.
Click on 'Check Status Now' after correcting the configuration.

I can connect to my ClearPass via an internet connection so I am pretty sure that its network connectivity is working.   I've tried "Check Status Now' twice.  Running version 6.5.5.78974

 

Anyone else receiving, have received, this error?

 

Guru Elite

Re: "Unknow Error - _ssl.c:477: The handshake operation timed out"

Can you please try again by clicking on "Check Status Now?"



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II

Re: "Unknow Error - _ssl.c:477: The handshake operation timed out"

Yes.

 

Seems to be working now.  No more error.   "Done querying for updates from ClearPass Webservice"  Thanks.

 

Was there a problem?

Guru Elite

Re: "Unknow Error - _ssl.c:477: The handshake operation timed out"

We are looking into it.  Others saw the error message as well.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II

Re: "Unknow Error - _ssl.c:477: The handshake operation timed out"

Understood.  Much thanks.

 

Jason....

Re: "Unknow Error - _ssl.c:477: The handshake operation timed out"

I am seeing this same issue on both of my clearpass servers, any updates?

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