Network Management

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Occasional Contributor I
Posts: 8
Registered: ‎08-21-2014

"VisualRF Configuration Service started. Please wait...."

I recently posted about dealing with issues involving visualrf performance and was waiting for the new upgrade to be released to see if this fixed the issues was experiencing. Since Friday, whenver visualrf is clicked on, the message above claiming "VisualRF Configuration Service started. Please wait, the engine may take a few minutes to start up." has been all that shows up when trying to use visualrf. After performing the upgrade, the same message has not gone away. Any one have any ideas why this could be happening? Aside from upgrading AMP, I have done nothing to change the settings of AMP or visualrf.

Occasional Contributor I
Posts: 8
Registered: ‎08-21-2014

Re: "VisualRF Configuration Service started. Please wait...."

Actually, after 30 minutes or so, visualrf began to work again with this upgrade.

Moderator
Posts: 681
Registered: ‎04-16-2009

Re: "VisualRF Configuration Service started. Please wait...."

Are you running 8.0.3.0 or 8.0.3.1?  8.0.3.1 posted yesterday for download and has performance fixes for VisRF.

Occasional Contributor I
Posts: 8
Registered: ‎08-21-2014

Re: "VisualRF Configuration Service started. Please wait...."

I am running 8.0.3.1 as of this morning. I performed the upgrade thus morning and still experienced about 30 minutes of poor performance until visrf began to work fine again.


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Super Contributor I
Posts: 269
Registered: ‎04-04-2014

Re: "VisualRF Configuration Service started. Please wait...."

 

It's a known glitch, and TAC has a faster way to get it running if needed -- on 8.0.3 it never starts but 8.0.3.1 it eventually rights itself.

 

Contributor I
Posts: 25
Registered: ‎05-27-2014

Re: "VisualRF Configuration Service started. Please wait...."

 

It's been over a day and a half since we upgraded to 8.0.3.1 and VisualRF still hasn't started.

 

We want to roll back to 8.0.1 (We did a backup before upgrading ), but TAC keeps asking for more time for their developer to fix the issue.

 

 

 

 

--
Neil Johnson
Super Contributor I
Posts: 269
Registered: ‎04-04-2014

Re: "VisualRF Configuration Service started. Please wait...."

 

TAC should already have this in their knowlegebase.

 

Ask them if the following fix will work for you before trying this:

 

1) Click on the VisualRF to get the message

2) Edit the URL to replace /vrf with /site_list and hit enter.  Don't expect to see anything happen

3) Login to the Airwave root shell account and remove the file /var/airwave/cache/visualrf_bootstrap

4) At the same root prompt, enter the command "psk airwave.visualrf"

 

I would suggest you remain with 8.0.3.1, it does work better for us, once we got it started.

 

Contributor I
Posts: 25
Registered: ‎05-27-2014

Re: "VisualRF Configuration Service started. Please wait...."

 

Thanks for the suggestion. TAC had me try that already with no luck.

 

-Neil

 

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Neil Johnson
Super Contributor I
Posts: 269
Registered: ‎04-04-2014

Re: "VisualRF Configuration Service started. Please wait...."

 

Well, don't know what to say then, that worked for us almost instantaneously when we did it.

 

Our visualRF process log was complaining about waiting for an authentication service to start at the time.  Maybe yours is complaining about something different?

 

 

New Contributor
Posts: 2
Registered: ‎02-02-2012

Re: "VisualRF Configuration Service started. Please wait...."

We have the same issue, since we upgraded Airwave to 8.0.3.1.

The workaround above didn´t solve the problem, so we are going to open a TAC case for this.

Any updates in the meantime?

 

 

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