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New Contributor
Posts: 2
Registered: ‎03-10-2011

Upgrading VIA Client on Controller

Hi

I have some problems with uploading the VIA Client to the controller. THe thing is we have multiple users using both MacBooks and Windows 7 x64. I downloaded the .arb files and uploaded to controller, but when logging in to the site with the VIA client download on both the MAC and a 64 bit Windows computer it says that the only file available is Windows 32 bit version. Anyone has any idea?
Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: Upgrading VIA Client on Controller

Downloading the 32 bit as well as the 64 bit should work. MAC OS X detection is not currently working. If the 64 bit is not working, please open a TAC case so that we can file a bug and fixed it.


Colin Joseph
Aruba Customer Engineering

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New Contributor
Posts: 2
Registered: ‎03-10-2011

Re: Upgrading VIA Client on Controller

So, as it doesn´t discover that it is a Windows 7 64 Bit machine im sitting at, it only says Windows 7 32 bit, im starting a ticket with Aruba? Am i Right? :)
Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: Upgrading VIA Client on Controller

Yes, please to make sure that your individual requirement is met.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: Upgrading VIA Client on Controller




If you want to download the OSX client manually, you can link to it right here: https://controllerip/via/download?os=osx

If you want to download the 64-bit client manually, you can link to it here: https://controllerip/via/download?os=64

It would seem that the detection and the redirect are not working.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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