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New Contributor
Posts: 3
Registered: ‎07-31-2013

4th Generation iPod Touch issues

Hi,

 

I am troubleshooting iPod T issues with them not working well on our hospital wireless network and want to try some of the debugging commands, in particular

 

#configure terminal logging level debugging user-debug...

 

However, coming from a Cisco background, I have big flashing red lights in my head at the word debugging, I am worried I might cause major issues with commands like this. 

 

Is it alright to try this or should I think about a different stratergy?

 

Many thanks.

 

W

Guru Elite
Posts: 8,759
Registered: ‎09-08-2010

Re: 4th Generation iPod Touch issues

[ Edited ]

That's your go to command for troubleshooting user connectivity issues.
It doesn't have the same performance impact as some debug commands in Cisco land, but you should still turn it off when you are finished.


Sent from my BlackBerry Z10


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
New Contributor
Posts: 3
Registered: ‎07-31-2013

Re: 4th Generation iPod Touch issues

Cheers for the fast reply.

 

To turn it off is it just with a no prefix? like:

 

#no configure terminal logging level debugging user-debug...

Guru Elite
Posts: 8,759
Registered: ‎09-08-2010

Re: 4th Generation iPod Touch issues

[ Edited ]

Correct! Just negate the command after you are already in global config mode (config t)

(controller) # config t

(controller) (config) # no logging level debugging user-debug


Sent from my BlackBerry Z10


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
MVP
Posts: 4,307
Registered: ‎07-20-2011

Re: 4th Generation iPod Touch issues

 

Another good thing when you run the user-debug <devicemac> is that you are only focusing the debugging on that particular device not against all devices.

 

And like cappalli said it shouldn't impact the performance of your controller but make sure to turn it off after you are done.

 

You can also use the show auth-tracebuf if it is related to an authentication issue

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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