For skin orders, we typically require a URL for the customer’s public website (so we can use their website template as the template for their skin--this ensures consistency of their look & feel). Please note that 99% of our customers take this option.
For examples, of this, please see our customer skins gallery:
http://www.arubanetworks.com/products/clearpass/guest/
Alternatively, we accept fully-packaged and coded templates (usually .zip file of X/HTML, CSS, JS, pre-cut graphics, and a complete template with logo/header/footer/nav/subnav/content area, etc.). Only 1% of our customers take advantage of this latter option since it requires significantly more time and resources on their end.
All of our skins include a largescreen skin, mobile skin, and custom email template. CPPM will automatically detect and display the skin based on device (e.g. large vs. mobile).