Security

last person joined: yesterday 

Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
Back to discussions
Expand all | Collapse all

Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

This thread has been viewed 3 times

  • 1.  Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    Posted Jun 14, 2017 12:22 AM

    Dear All,

     

    I have problem with my access tracker can't show any registered client, but on accounting tab, it shows registered client,

     

    any advice for this ?

     

    Screenshot (76).pngScreenshot (77).png



  • 2.  RE: Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    EMPLOYEE
    Posted Jun 14, 2017 12:24 AM
    What authentication method are you using?


  • 3.  RE: Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    Posted Jun 14, 2017 12:28 AM

    guest self registration and social login sir,

     

    the user already can connect to network and internet, but access tracker seems wrong

     

    Screenshot (78).png



  • 4.  RE: Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    EMPLOYEE
    Posted Jun 14, 2017 12:31 AM
    Did you configure all of the required options on the controller?


  • 5.  RE: Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    Posted Jun 14, 2017 12:36 AM

    the configuration on controller like this sir

     

    Screenshot (75).pngScreenshot (74).png



  • 6.  RE: Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    EMPLOYEE
    Posted Jun 14, 2017 12:38 AM
    Do you have authentication enabled on the SSID?
    Have you reached out to your ClearPass partner?


  • 7.  RE: Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    Posted Jun 14, 2017 01:04 AM

    Dear Cappali,

     

    The configuration on ssid just like this

    Screenshot (82).pngScreenshot (81).pngScreenshot (80).png



  • 8.  RE: Access Tracker on Clearpass 6.5 wont show any client registered, but on accounting shows client

    Posted Jun 14, 2017 02:25 AM

    Seems strange that the Tracker is completely empty.. Verify that you don't have any filters active there (I see it says [All Requests] but still), select all servers..

     

    I'm no Cisco guy, but - you are doing Layer 3 Passthrough. I don't think that triggers any authentication. Try Authentication, or even mac-filtering to verify that the auth records are sendt.

     

    As a sidenote for guest - MAC Filtering is awsome, and Radius Server -> Interim Update for Accounting updates instead of just upon connection.