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Account Expiry Warning email - ClearPass 6.5

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  • 1.  Account Expiry Warning email - ClearPass 6.5

    Posted Apr 22, 2015 11:02 AM

    Hi everyone,

     

    I was wondering, has anyone successfully set up the Account Expiry Warning feature in ClearPass 6.5.0?

     

    I have been scratching my head over what appears to be a simple "on or off" feature. However, whatever I do I cannot get CPPM to send an email 24 hours before the account is due to expire. I have:

     

    - Ensured messaging is working

    - Turned on Account Expiry Warning in Guest Manager

    - Added the "expire_notify_after" field into my guest registration form with an initial value of 1 (which I believe means an email will be sent - wheras a value of 0 means no email will be sent).

     

    However, I don't receive any email notification. Can anyone help me figure out what I am missing here?

     

    Thanks and Regards,



  • 2.  RE: Account Expiry Warning email - ClearPass 6.5

    EMPLOYEE
    Posted Apr 22, 2015 11:30 AM

    Is SMTP configured in CPPM? Also, check the application log in CPG. That should show it tried to send the email message and a failure reason.

     



  • 3.  RE: Account Expiry Warning email - ClearPass 6.5

    Posted Apr 22, 2015 11:35 AM

    Hi Zach,

     

    Thanks for the response. I have ensured messaging is working. I receive email when I am a guest account sponsor, also I have sent and received numerous test messages.

     

    In the application log of ClearPass Guest there's nothing mentioned about the email - i.e. nothing to say an email was sent, nothing to say email failed - nothing.

     

    Cheers,