04-22-2015 08:02 AM
I was wondering, has anyone successfully set up the Account Expiry Warning feature in ClearPass 6.5.0?
I have been scratching my head over what appears to be a simple "on or off" feature. However, whatever I do I cannot get CPPM to send an email 24 hours before the account is due to expire. I have:
- Ensured messaging is working
- Turned on Account Expiry Warning in Guest Manager
- Added the "expire_notify_after" field into my guest registration form with an initial value of 1 (which I believe means an email will be sent - wheras a value of 0 means no email will be sent).
However, I don't receive any email notification. Can anyone help me figure out what I am missing here?
Thanks and Regards,
04-22-2015 08:34 AM
Thanks for the response. I have ensured messaging is working. I receive email when I am a guest account sponsor, also I have sent and received numerous test messages.
In the application log of ClearPass Guest there's nothing mentioned about the email - i.e. nothing to say an email was sent, nothing to say email failed - nothing.