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New Contributor
Posts: 2
Registered: ‎12-19-2014

Acer 720P Touch Google Chromebook Unable to Connect to Wireless Network

I'm trying to access the ClearPass protected wifi network. I have used EAP: PEAP, MSCHAPv2, userid, password, certificate "do not check." I am redirected to the ClearPass Onboard site...I enter name and password and the Chromebook hangs with message: "Waiting for ClearPass Onboard extension to load."

 

Any ideas?

MVP
Posts: 4,172
Registered: ‎07-20-2011

Re: Acer 720P Touch Google Chromebook Unable to Connect to Wireless Network

Do you have access to the admin console ?

Do you have installed release 37 or later on your chromebook?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
New Contributor
Posts: 2
Registered: ‎12-19-2014

Re: Acer 720P Touch Google Chromebook Unable to Connect to Wireless Network

Thanks for the response.

I do not have access to the Admin Console, but if provided instructions, I
can provide them to the vendor who does.

The version of the Chromebook OS is 39.0.2171.94 (64-bit)
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