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Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

Hi,

I have two CPPM (ClearPass Policy Manager ) in HA.
This morning i have installed the ClearPass Cumulative Patch 1 for 6.3.0 that i have found in "Software Update" tab of the web-ui.

I have installed it only on member that was in down state.
The installing is completed correctly, without errors.

 

I have rebooted the CPPM and after the reboot the webui of it cannot be reached.
If i try to connect, on the browser appear the following message:

" ClearPass Policy Manager™ could not find the page you requested. Redirecting in 5 seconds... "

and continue to redirect me on the same page.

 

I have tried to connect with different browser and with different version of these.
and i have tried to reboot the CPPM, but without success.

 

Have you any ideas?

Thanks in advance.

Andrea
Guru Elite
Posts: 8,759
Registered: ‎09-08-2010

Re: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

Wait about 10 minutes and then do a service restart all. 

 

It should fix itself.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Re: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

HI,

 

Thank you.

I have tried with "service restart all"  but unfortunelly the situation is the same.

 

 

Andrea
Guru Elite
Posts: 8,759
Registered: ‎09-08-2010

Re: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

[ Edited ]

I would open a TAC case then. Most of these cases have resolved themselves with a service restart.


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Re: Aftter installin ClearPass Cumulative Patch 1 for 6.3.0 webui doesn't work properly,

Hi,

 

i have opened a case with TAC.

I will update you when this issue is solved.

Andrea
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