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Contributor II

Airwatch Context server login error

Can anyone explain to me how to improve the login status between ClearPass and Airwatch.

 

Clearpass are servers (4 25K) , Airwatch is a VM, All are internal to the network-- no proxy between servers.

 

 

We use airwatch to authenticate users with non-windows devices to the AD environment.

 

Brian Warren
Regular Contributor II

Re: Airwatch Context server login error

Do you have a HTTP proxy configured on the Clearpass appliances for Internet access?

 

If so, then the check to the Airwatch server is being sent to the proxy. If you are running version 6.5.2 there is now an option to bypass the proxy in the Airwatch context server set-up. If you are running a version below 6.5.2 this option is not present and you can get this error.

 

David
ACDX #98 | ACMP | ACCP
Contributor II

Re: Airwatch Context server login error

My clearpass and airwatch are both internal to my network, there is no proxy between them, just cabling. My ClearPass is at 6.4.7.


But are you saying that I need to go to 6.5.2 on clearpass?
Brian Warren
Regular Contributor II

Re: Airwatch Context server login error

It is not whether there is a proxy between them, is the Clearpass configured for a proxy to access the Internet?

David
ACDX #98 | ACMP | ACCP
New Contributor

Re: Airwatch Context server login error

i have been having similar issues. so we noticed that we were getting errors in event viewer. we have Airwatch as an MDM mobile deployment which is in a SaaS enviroment. getting the following error attached. 

 

clearpass Policy manager is on 6.6.5.93247 

 

 
Contributor I

Re: Airwatch Context server login error

I guet this every so often in one of my Airwatch servers (currently have 2 airwatch and 1 Jamf)

 

Issue/error goes away by re-typing the "api" password into your Airwatch box. For now that is the only way i resolve this problem.

 

Thanks,

 

AP

Aruba Employee

Re: Airwatch Context server login error

Error:401 means authentication/authorization failure. Ensure the credentials are correct between ClearPass and Airwatch.

 

You may also try increasing the account privilege/role to "System Administrator" in Airwatch and test, if the credentials are good.


Thank you,
Saravanan Rajagopal

**Did something you read in the Community solve a problem for you? If so, click "Accept as Solution" in the post.
Contributor I

Re: Airwatch Context server login error

Yeah is the first thing we tried to make sure the account had the right access but still we get this erros here and there....

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