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Occasional Contributor II
Posts: 11
Registered: ‎05-25-2014

Allowing Clearpass to update automatically?

Hi,

 

What ports should be open in order to let Clearpass to get the updates and patches automatically?

I use version 6.3.2 and when try 'check status now' in 'Software update' section it says: connection timed out!

The same happens when I try to activate live update with subscription ID.

Aruba
Posts: 1,542
Registered: ‎06-12-2012

Re: Allowing Clearpass to update automatically?

http://support.arubanetworks.com/Documentation/tabid/77/DMXModule/512/Command/Core_Download/Default.aspx?EntryId=10535
Thank You,
Troy

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Aruba
Posts: 1,542
Registered: ‎06-12-2012

Re: Allowing Clearpass to update automatically?

ClearPass Internet Access requirements


Question: What internet access does ClearPass require for normal operation and why?



Answer: ClearPass requires access to the following URL for checking for updated plugins:

http://clearpass.arubanetworks.com (legacy http://www.amigopod.com/webservice)

This uses TCP ports 80 and 443. If an access control list will be created on a firewall to allow this traffic, please note that the IP address that clearpass.arubanetworks.com resolves to is subject to change. If you find that you are unable to get plugin updates with a valid subscription ID, then make sure this access is allowed.

For Remote Assist feature in ClearPass 6.3, ClearPass needs to be able to open a TCP 443 connection to remoteassist.arubanetworks.com.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
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