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MVP
Posts: 332
Registered: ‎07-26-2011

Amigopod...Last ditch attempt!

Hi All, we have a customer running Aruba ClearPass Guest OS release 3.9 who appears to be having an issue with their self registration guest portal. Unfortuantly as you know the Amigopod is end of sale and end of life so we are attempting to support them on best endvaours. I'm still however hopefull that we maybe able to resolve the issue and provide a resolution of some kind.

 

In short the end user is able to create a guest visitor account but this is unable to login with the same created account. There hasn't been any changes in the enviroment and this appears to have suddently started occuring. We've restarted the services and the Amigopod but no joy.


The actual error which the client sees is "{nwa_radius_query}: Missing arguments to method \'GetCallingStationTime\''," and we see a similiar message in the logs:

 

Client: xxx.xxx.xxx.xxx:52932
Server: xxx.xxx.xxx.xxx:52932
Script: /customer_login.php
Function: trigger_error
Details: (
  'level' => 'E_USER_WARNING',
  'message' => '{nwa_radius_query}: Missing arguments to method \'GetCallingStationTime\'',
  'file' => '/var/www/html/_include/NwaCore/function.nwa_radius_query.php',
  'line' => 24,
)

Any suggestions or ideas would be greatly appreciated..


Thanks, Craig.

ACMA, ACMP
If my post addresses your query, give kudos:)
MVP
Posts: 507
Registered: ‎05-11-2011

Re: Amigopod...Last ditch attempt!

Hello!

 

Never seen that errormessage myself, but... You're saying that nothing has changed on the Amigopod. It stands to reason that something has changed "somewhere" else. It might not be big, but something has definately changed. I'm thinking "someone" has changed "something" to get "something else" to work that has affected this - happened to me several times ;)

 

So this is the Radius authentication that fails due to something in relation to GetCallingStationTime(). One requirement to this function is the callingstationid (mac-address). Some WLC's doesn't default send this according to IEEE-802 standard. Verify that your WLC sends CallingStationID as system mac-address and not including SSID or AP-address or something like that (see picture)

 

Check the clock on Amigopod and the WLC. Should not be a big discrepancy between these.

 

12.11.jpg

 


Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
MVP
Posts: 332
Registered: ‎07-26-2011

Re: Amigopod...Last ditch attempt!

Thanks John, its certainly a start! It's an Aruba WLC and...nothing has changed :) I'll certainly check the NTP soon! 

ACMA, ACMP
If my post addresses your query, give kudos:)
Aruba Employee
Posts: 10
Registered: ‎05-27-2013

Re: Amigopod...Last ditch attempt!

I would also try doing a packet capture or RADIUS Debug to get more information. Packet capture can be done from Administrator > Network Setup>Network Diagnostics > Packet Capture > Select protocol as RADIUS (1812,1813) 

 

Radius Debug can be done from RADIUS > Server Control > Debug RADIUS Server

 

Note: Ensure that you stop the DEBUG after gathering data and confirm that the RADIUS service is running.

 

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