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Amigopod - having trouble editing guest account passwords

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  • 1.  Amigopod - having trouble editing guest account passwords

    Posted May 30, 2012 03:29 PM

    Aruba ClearPass Guest OS release 3.9 -

     

    I create a non-expiring guest account and want to edit the account and change the password and change the session limit to 0.  I want a manually created password not random.  I type in the password and change the session limit and get

    Passwords do not match


  • 2.  RE: Amigopod - having trouble editing guest account passwords

    EMPLOYEE
    Posted May 30, 2012 03:51 PM

    Did you type the password twice?

     



  • 3.  RE: Amigopod - having trouble editing guest account passwords

    Posted May 30, 2012 03:51 PM

    yes



  • 4.  RE: Amigopod - having trouble editing guest account passwords

    EMPLOYEE
    Posted May 30, 2012 03:57 PM

    Please open a support case.  Every time I have put in the same password twice, it has worked, along with changing the simultaneous sessions on 3.9 for a guest user.



  • 5.  RE: Amigopod - having trouble editing guest account passwords

    Posted May 30, 2012 04:00 PM

     

    will do, getting the password do not match message under the random section, not the original password section.  If that makes any sense

     

    * Password:Type in a new password Select an option for changing visitor account passwords.New password:Confirm Password:Password:

     (No changes)Create new random passwords 
    Type in a new password to assign to the visitor accounts.
    Repeat the new password for the visitor account.
    gwfcpivK
    Passwords do not match
    This is the new password that will be assigned to this visitor account.


  • 6.  RE: Amigopod - having trouble editing guest account passwords

    EMPLOYEE
    Posted May 30, 2012 04:03 PM

    Hold on.

     

    Did you want to create a random password or not?  Are you doing it for a single user or multiple users?

     

     

     



  • 7.  RE: Amigopod - having trouble editing guest account passwords

    Posted May 30, 2012 04:03 PM

    single user, not a random password.  Want to type in manually.



  • 8.  RE: Amigopod - having trouble editing guest account passwords

    EMPLOYEE
    Posted May 30, 2012 04:07 PM

    How are you selecting an existing user?  What menu did you use?  I used both Guest> Edit Accounts and Guests> List Accounts> Edit and it is working for me so far.

     

    What is your workflow?

     



  • 9.  RE: Amigopod - having trouble editing guest account passwords

    Posted May 30, 2012 04:11 PM

    I tried both ways. (Guests>List Accounts> click on the account>edit>password>type in a password)

     

    also (Guests>Edit Accounts>click on the account>edit>Password>Type in a new password)

     

    both fail with same message 



  • 10.  RE: Amigopod - having trouble editing guest account passwords

    EMPLOYEE
    Posted May 30, 2012 04:12 PM

    Please open a case with support.

     



  • 11.  RE: Amigopod - having trouble editing guest account passwords

    Posted May 30, 2012 04:14 PM

    I think i have the random password section in there and it has to be removed.  I will open a case



  • 12.  RE: Amigopod - having trouble editing guest account passwords

    Posted Jun 11, 2012 05:23 PM

    it was a hidden field applied to that form.  Removed it and all is well now, thanks!