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Frequent Contributor I
Posts: 270
Registered: ‎09-24-2010

Amigopod - having trouble editing guest account passwords

Aruba ClearPass Guest OS release 3.9 -

 

I create a non-expiring guest account and want to edit the account and change the password and change the session limit to 0.  I want a manually created password not random.  I type in the password and change the session limit and get

Passwords do not match
Guru Elite
Posts: 21,279
Registered: ‎03-29-2007

Re: Amigopod - having trouble editing guest account passwords

Did you type the password twice?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 270
Registered: ‎09-24-2010

Re: Amigopod - having trouble editing guest account passwords

yes

Guru Elite
Posts: 21,279
Registered: ‎03-29-2007

Re: Amigopod - having trouble editing guest account passwords

Please open a support case.  Every time I have put in the same password twice, it has worked, along with changing the simultaneous sessions on 3.9 for a guest user.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 270
Registered: ‎09-24-2010

Re: Amigopod - having trouble editing guest account passwords

 

will do, getting the password do not match message under the random section, not the original password section.  If that makes any sense

 

* Password:Type in a new password Select an option for changing visitor account passwords.New password:Confirm Password:Password:

 (No changes)Create new random passwords 
Type in a new password to assign to the visitor accounts.
Repeat the new password for the visitor account.
gwfcpivK
Passwords do not match
This is the new password that will be assigned to this visitor account.
Guru Elite
Posts: 21,279
Registered: ‎03-29-2007

Re: Amigopod - having trouble editing guest account passwords

Hold on.

 

Did you want to create a random password or not?  Are you doing it for a single user or multiple users?

 

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 270
Registered: ‎09-24-2010

Re: Amigopod - having trouble editing guest account passwords

single user, not a random password.  Want to type in manually.

Guru Elite
Posts: 21,279
Registered: ‎03-29-2007

Re: Amigopod - having trouble editing guest account passwords

How are you selecting an existing user?  What menu did you use?  I used both Guest> Edit Accounts and Guests> List Accounts> Edit and it is working for me so far.

 

What is your workflow?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 270
Registered: ‎09-24-2010

Re: Amigopod - having trouble editing guest account passwords

I tried both ways. (Guests>List Accounts> click on the account>edit>password>type in a password)

 

also (Guests>Edit Accounts>click on the account>edit>Password>Type in a new password)

 

both fail with same message 

Guru Elite
Posts: 21,279
Registered: ‎03-29-2007

Re: Amigopod - having trouble editing guest account passwords

Please open a case with support.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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