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Occasional Contributor II
Posts: 11
Registered: ‎09-20-2013

Android QuickConnect app Problem

[ Edited ]

Hi, I am having an issue with android clients downloading the QC app. It is working well on all other OS. The app itself seems to download. It app appears on the device but when trying to open the result is a Google play error. Could this be a ClearPass error. ClearPass is running version 6.2.2.5. Thanks.

Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: Android QuickConnect app Problem

You will need to check your Firewall settings and your inital role. I just tested last night for another customer and it worked fine in my lab.

Thank You,
Troy

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Occasional Contributor II
Posts: 11
Registered: ‎09-20-2013

Re: Android QuickConnect app Problem

Thanks tarnold

 

What firewall protocols destinations need to be open? Do you have a list of rules?

Aruba Employee
Posts: 1
Registered: ‎10-25-2012

Re: Android QuickConnect app Problem

This link contains the ports and protocols for communications between controllers, APs and RAPs, as well as management communication. Please review this and it should give you everything you need.

 

http://www.arubanetworks.com/techdocs/ArubaOS_60/UserGuide/Firewall_Port_Info.php

 

Chief Airhead
Posts: 1,068
Registered: ‎07-13-2010

Re: Android QuickConnect app Problem

[ Edited ]

I believe what he is looking for is what firewall rule does he need to have allowed for a user to be able to access the Google play store and download the quick connect app.

 

Something like this.

 

http://community.arubanetworks.com/t5/07-19-13-Expert-Day/Allowing-android-clients-google-com/td-p/87290

and

http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/CPPM-Android-Install-QuickConnect/m-p/91380/highlight/true#M6404

 

 

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
Chief Airhead
Posts: 1,068
Registered: ‎07-13-2010

Re: Android QuickConnect app Problem

[ Edited ]

 

netdestination "GoogleAndroid"
 description GoogleAndroid
 no invert
  name android.clients.google.com position 1
  name google-analytics.com position 2
  name ajax.googleapis.com position 3
!

ip access-list session "GoogleAndroid"
alias "user" alias "GoogleAndroid" any permit position 1 queue low
!

Then add to your role before deny.

 

user-role "ROLE"
access-list session "GoogleAndroid" position 1
!

 

 

 

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
Occasional Contributor II
Posts: 11
Registered: ‎09-20-2013

Re: Android QuickConnect app Problem

Tested.Problem solved guys. Thanks

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