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Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Android and Mac trouble connecting to the guest wireless

Today all of a sudden many Android devices (Nook Color, Amazon Kindle Fire, LG Optimus V, ...) and a Mac Mini. I can get the devices to connect to our enterprise network without issue. But when I switch over to the Guest stays at attemping/obtaining IP. This so far has been in one area. I have rebooted to 3 APs in the area, disabled then re-enabled the wireless cards on all the devices. Any ideas?

Guru Elite
Posts: 21,281
Registered: ‎03-29-2007

Re: Android and Mac trouble connecting to the guest wireless

Please turn on debugging for those devices to see what is going on.

 

If this is ArubaOS 6.1 you can try unchecking "Enforce DHCP" in the AAA profile for the guest network if it is indeed enabled.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Re: Android and Mac trouble connecting to the guest wireless

We are running 5.0.3.3. The funny thing is that I can connected a Windows PC fine in the same area.

Guru Elite
Posts: 21,281
Registered: ‎03-29-2007

Re: Android and Mac trouble connecting to the guest wireless

[ Edited ]

The biggest issue with i-devices and androids is that we see them attempt to try to keep the same ip address that they had on the old network.   This is why the debug for those clients will be very important in figuring out what is going on.  Make sure in your guest network your DHCP acl is "any any service svc-dhcp" instead of "user any service svc-dhcp", as well.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Re: Android and Mac trouble connecting to the guest wireless

I called Tecnical Support. They cannot figure it out. While on the phone with support, Windows PCs could not login to guest. Support ran debug and could not find anything. They left debug on to monitor one AP, and 3 devices. All the devices can connect fine to normal SSID off the same AP but not the guest, which confused support. Any other ideas?

Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Re: Android and Mac trouble connecting to the guest wireless

The speed went from 54 down to 1 then up again to 24 down to 2 on the guest. On the normal ssid it stays about level at 54/48.

Guru Elite
Posts: 21,281
Registered: ‎03-29-2007

Re: Android and Mac trouble connecting to the guest wireless

If you are working with support please continue to work with them and let us know about your progress. Support has much more information then we have here and would be able to make a better determination.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Re: Android and Mac trouble connecting to the guest wireless

The devices that cannot connect get the 169.254.x.x which is default for most devices when it fails to get an IP from DHCP. Is there any thing I can do on the controller to stop this?

Regular Contributor II
Posts: 219
Registered: ‎10-09-2009

Re: Android and Mac trouble connecting to the guest wireless

Tech support finally figured it out.

Aruba Employee
Posts: 10
Registered: ‎04-21-2009

Re: Android and Mac trouble connecting to the guest wireless

What did tech support determine as the issue here?  It would be interesting to know for future reference.

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