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MVP

Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Between 9am and 10am GMT+1 I just got a storm of calls from many of my Clearpass customers. "things" stopped working. Policy Service stopped and can't be restarted.

 

Looking at the Even Viewer I see that there was a Update pushed seconds before the policy service stopped.

 

I confirmed the same incident at several customers (5+). In my lab I don't have an active sub - and thus I don't have the problem there.. Also confirmed with other partners working with Clearpass.

 

So.. This is scary as *****. On the phone with TAC now..


Regards
John Solberg

-ACMX #316 :: ACCP ::
ACSA :: Working on my ACCX!!
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
GLD
New Contributor

Re: Aruba - your updater just killed Clearpass - worldwide?!

Hi John,


Here in The Netherlands we are having the same problem. 1500 clients down in a educational environment! :-/

 

Can somebody help us to pick up the phone? The supportdesk is overloaded!

 

I hope that HPE can fix this quickly!!

New Contributor

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Think they've just fixed it.. latest release has it working now.

MVP

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Yes, Patch 1.48751 fixed it for both 6.6.7 and 6.6.8. Need to "Check Status now" and start the Policy Server service.. *phew* Still - we have many customers which will need some answers and assurances that this will not happen again..

Regards
John Solberg

-ACMX #316 :: ACCP ::
ACSA :: Working on my ACCX!!
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
New Contributor

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Agreed.. They shouldn't be pushing out updates without testing them. Not good considering how much the whole network relies on Clearpass. Lots of unhappy people around.

New Contributor

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

can you pls tell me where's  "check status now" button?

MVP

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Go to Administration - Agents and software udpates -Software update - check status now.

 

 To check the policy service

 

Go to Administration - Server configuration - Click on the server - Service Control - And check that the policy server is running. Otherwise, click on start.

Regards,
Borja
ACMX #567 //ACCP//CWNA//CWAP
Occasional Contributor I

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Update to 1.48751 solves the issue. Had the same problem with my customer. Just updated, restarted service and it works again. But agree, that shouldn't happen.

New Contributor

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Only have CLI access, not GUI, so unsure how force a check/refresh against online and do the AV update

GLD
New Contributor

Re: Aruba - your updater just killed Clearpass 6.6.7+ worldwide?!

Hi there,

 

Can somebody tell me how to do this on the cli?

 

 

Regards

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