08-31-2014 07:41 PM
For the Aruba ClearPass Hardware Appliance (CP-HW-500) is there a specific part code for "Aruba Next-Day Support" or is support and hardware replacement for a CP-HW-500 covered by the annual ClearPass Guest Subscription (SUB1-CP-GM-100)?
09-01-2014 04:21 PM
You are correct on your education v corproate assesment.
One note for the original poster. Any feature licenses that you purchase will not cover support for the actual appliance (HW or Virtual). Also in general 'subscriptions' inclue both the features and the support. Thats one of the key differneces from a TOC perspectie and at Aruba Networks subscription SKUs typically start with a SUB-XX-XXX-XXX
Please let us know if you need an Aruba team to reach out to you directly via phone/email
09-01-2014 06:21 PM
Thanks for the additional clarifcation CarlosGG, I've sent you a private message with my contact details regarding getting contact from an Aruba Team for assistance with this.