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ArubaCare Next-Day Support for ClearPass HW Appliance

For the Aruba ClearPass Hardware Appliance (CP-HW-500) is there a specific part code for "Aruba Next-Day Support" or is support and hardware replacement for a CP-HW-500 covered by the annual ClearPass Guest Subscription (SUB1-CP-GM-100)?

Re: ArubaCare Next-Day Support for ClearPass HW Appliance

Depends if you're education or corporate. Typically it'd be EN1-CP-HW-500 or SN1-CP-HW-500
ACDX #419 | ACMP |
Aruba Employee

Re: ArubaCare Next-Day Support for ClearPass HW Appliance

You are correct on your education v corproate assesment.

 

One note for the original poster.  Any feature licenses that you purchase will not cover support for the actual appliance (HW or Virtual).  Also in general 'subscriptions' inclue both the features and the support.  Thats one of the key differneces from a TOC perspectie and at Aruba Networks subscription SKUs typically start with a SUB-XX-XXX-XXX

 

Please let us know if you need an Aruba team to reach out to you directly via phone/email

 

Thanks

Carlos

 

 

 

 

New Contributor

Re: ArubaCare Next-Day Support for ClearPass HW Appliance

Thanks for the additional clarifcation CarlosGG, I've sent you a private message with my contact details regarding getting contact from an Aruba Team for assistance with this.

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