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Auto-send mail doesn't work after upgrade to 6.7.2 - Unprocessable Entity

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  • 1.  Auto-send mail doesn't work after upgrade to 6.7.2 - Unprocessable Entity

    Posted Jun 08, 2018 03:24 AM

    Hello,

     

    One of our customers has a problem after upgrading to release 6.7.2; we did this a few months ago, but we only noticed it now.

     

    When I send a test-mail, I can see on the page itself I receive an OK, test mail send successfull, but I never receive the mail. When I check the application logs, I receive an API error.

     

    2018-06-08 09_19_59-Window.png

    But as far as I know we use the default configuration of auto-sending an e-mail. It used to work, but now it fails.

     

    We receive 2 errors; The first:

     

     

    Client:    127.0.0.1:36996
    App User:  localhost
    Script:    /guest/apigility.php
    Function:  ClearPass\Api\RestfulApi::create
    Arguments: array (
      'data' => object(stdClass) (
      ),
    )
    Details:   array (
      'validation_messages' => array (
        0 => 'FAILURE',
        1 => false,
      ),
      'http_status' => 422,
    )

     

    The second:

     

    API call ‘POST /api/email/send’ returned an error

    This is the error I receive:

     

     

      'output' => array (
        'api_problem' => array (
          'validation_messages' => array (
            0 => 'FAILURE',
            1 => false,
          ),
          'type' => 'http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html',
          'title' => 'Unprocessable Entity',
          'status' => 422,
          'detail' => 'FAILURE
          ',
        ),
      ),
      'time_elapsed' => 0.20592594146729,
    )

    Anyone had this issue before?

     

     

    Kind regards,

    Thomas



  • 2.  RE: Auto-send mail doesn't work after upgrade to 6.7.2 - Unprocessable Entity

    EMPLOYEE
    Posted Jun 08, 2018 03:35 AM
    Please upgrade to 6.7.3


  • 3.  RE: Auto-send mail doesn't work after upgrade to 6.7.2 - Unprocessable Entity

    Posted Jun 08, 2018 04:35 AM

    Ok, will try to do this in the next couple of weeks, during a maintenance window



  • 4.  RE: Auto-send mail doesn't work after upgrade to 6.7.2 - Unprocessable Entity

    Posted Jun 26, 2018 03:55 AM

    OK, we had a maintenance window and we upgraded, but same issue persists ... any idea... or TAC?



  • 5.  RE: Auto-send mail doesn't work after upgrade to 6.7.2 - Unprocessable Entity

    Posted Mar 11, 2019 06:14 PM

    Hi,

    Could you solve it? something similar happens to me.

     

    Regards.

    RG



  • 6.  RE: Auto-send mail doesn't work after upgrade to 6.7.2 - Unprocessable Entity

    EMPLOYEE
    Posted Mar 12, 2019 06:51 AM

    May I know your current CPPM version? Issue addressed in 6.7.5 code and current available latest code is 6.7.9.