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Battery error in ClearPass Policy Manager event viewer

Hi, I'm not sure if this is a concern or not, but I've noticed in the event viewer for one of our ClearPass server's a Monitor error for battery category. Description is "Battery local operations(put|get) failed". Can anyone shed some light?

 

Found the following in battery.log; which I assume to be related:

 

2018-02-20 11:01:01,384 ERROR Sync from node:10.XXX.XXX.XXX failed(http)
Traceback (most recent call last):
File "/usr/local/avenda/platform/battery/lib/battery.py", line 273, in http_sync
chunk = self.http_read_chunk(res, SYNC_BACKLOG_TIMEOUT if backlog else SYNC_TIMEOUT)
File "/usr/local/avenda/platform/battery/lib/battery.py", line 309, in http_read_chunk
b = res.raw.read(1)
File "/usr/lib/python2.6/site-packages/requests-2.4.0-py2.6.egg/requests/packages/urllib3/response.py", line 214, in read
raise ProtocolError('Connection broken: %r' % e, e)
ProtocolError: ('Connection broken: IncompleteRead(0 bytes read)', IncompleteRead(0 bytes read))

Guru Elite

Re: Battery error in ClearPass Policy Manager event viewer

Please work with Aruba TAC.

Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
New Contributor

Re: Battery error in ClearPass Policy Manager event viewer

I jumped through an additional registration process to access HP's My Networking portal and have opened a case there. I assume that is what was meant by the gnomic "please work with Aruba TAC".

Re: Battery error in ClearPass Policy Manager event viewer

You can also reach Aruba TAC via 1-800-WiFi-LAN.

 

The battery service is having some type of error. I've come across an error that states "Battery Sync Unstable". It's easiest to have Aruba TAC access the backend of the system (Linux shell) and review more detailed logs. They will also be able to start/stop/create/delete/move any files or services from there.

 

It's the best option as Tim mentioned.



Michael Haring
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