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CPPM 6.1.2. and 6.1.3 evel > keep getting an error: HTTPError code 401 when trying to update

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  • 1.  CPPM 6.1.2. and 6.1.3 evel > keep getting an error: HTTPError code 401 when trying to update

    Posted Aug 12, 2013 09:54 AM

    Hi Support,

    from some reason I cant update my Lab CPPM. (CPPM VERSION: ClearPass Policy Manager 6.1.2.53442 on CP-SW-EVAL platform)

    Also happend on 6.1.3.54640... (i installed / upgarde in manully) please advise.

     

    (Even after a full reboot)

    Source

    ClearPass Updater

    Level

    ERROR

    Category

    AV/AS Updates

    Action

    Failure

    Timestamp

    Aug 12, 2013 15:59:59 IDT

    Description

    Failed to update AV/AS from ClearPass Portal (Online) with HTTPError code 401

     

     

    *and also I'am unable to see in the autoupdates the 6.2 version.

    *the clearpass server is able to contact the internet - and working as needed.

    *also i keep getting this error when try to re save my subscription id... even due that in the past it was saved?!

    I got 31 more days for the evel process.

     

     


    please advise,

     

    Thanks.

     

    Me



  • 2.  RE: CPPM 6.1.2. and 6.1.3 evel > keep getting an error: HTTPError code 401 when trying to update
    Best Answer

    Posted Aug 12, 2013 01:27 PM

    After contacting TAC,it's seems that my lab tests CPPM was with subscription id that ended.