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CPPM Domain join failure

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  • 1.  CPPM Domain join failure

    Posted Sep 14, 2017 11:43 AM

    Hi All,

     

    I'm having trouble adding a CPPM server to a domain. I'm getting an rpc access denied error.

     

    DNS on CPPM is pointing to the domain controller.

    User account is a domain admin.

    Credentials are correct.

     

    I suspect a firewall issue but have been shows an allow all rule for the CPPM to controller communication.

     

    Here's what I'm seeing on the CLI:

     

    [appadmin@cppm]# ad netjoin dc01.james.local
    INFO - Fetched REALM 'JAMES.LOCAL' from domain FQDN 'dc01.james.local'
    INFO - Fetched the NETBIOS name 'JAMES'
    INFO - Creating domain directories for 'JAMES'
    Enter dc01's user name:[Administrator] aruba
    Enter aruba's password:
    Enter aruba's password:
    Failed to join domain: failed to lookup DC info for domain 'JAMES.LOCAL' over rpc: Access denied
    INFO - Restoring smb configuration
    INFO - Restoring krb5 configuration file
    INFO - Deleting domain directories for 'JAMES'
    ERROR - cppm failed to join the domain JAMES.LOCAL with domain controller as dc01.JAMES.LOCAL

     

    Ideas?



  • 2.  RE: CPPM Domain join failure

    Posted Sep 14, 2017 12:34 PM
    Can you run the nslookup from clearpass and see if you can query the domain controller ?

    Try turning off the fw on your dc.



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  • 3.  RE: CPPM Domain join failure

    Posted Sep 14, 2017 01:31 PM
    Nslookup is successful and the firewall is already off.

    I've logged this with TAC who have just said this is a known issue and have suggested a fix that requires TAC CLI access.

    I'll post back tomorrow with an update.


  • 4.  RE: CPPM Domain join failure

    Posted Sep 14, 2017 02:28 PM
    Probably the samba issue

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  • 5.  RE: CPPM Domain join failure

    Posted Sep 15, 2017 09:37 AM

    It was "the Samba issue".

     

    Specifically, to resolve this they edited the file: /usr/local/avenda/tips/etc/smb.conf-template

    and added the following entry:

    client ipc signing = auto

    above:

    security = user 

     

    I though this issue was resulved in 6.6.7, I guess not.