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CPPM Guest Sponsor email contains a .css file attachment?

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  • 1.  CPPM Guest Sponsor email contains a .css file attachment?

    Posted Feb 07, 2018 09:23 AM

    Anyone ever run into this? Why does it happen? How to make it stop?



  • 2.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    EMPLOYEE
    Posted Feb 07, 2018 10:24 AM

    What version and skin are you using?  CSS files are generally not in the emails.  If you have the ability to see the raw email (On a Mac: View>Message>Raw Source), find the piece that has the css included and paste it here.



  • 3.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    Posted Feb 07, 2018 11:11 AM
    6.6.8 and it's a Custom Skin and a modification of the sponsor confirmation template. I don't have a MAC unfortunately.

    What else can I do to show you?


  • 4.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    EMPLOYEE
    Posted Feb 07, 2018 11:34 AM

    A 'Custom Skin' aka 'Custom Skin 1' that ships with all ClearPass, or a 'custom skin' from professional services and the skins team?

     

    'Custom Skin 1/2' has no css files in it whatsoever.

     

    You somehow need to see how your email client will display the raw source that it was sent.



  • 5.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    Posted Feb 07, 2018 01:17 PM
    Ya sorry my apologies.

    Customer Skin 1 that we built. My developer obviously has used CSS stylings in the skin and the headers of the web login pages/self-reg pages.

    I am looking at the headers through outlook and I don't see anything that sticks out to me....also what is odd is the Outlook client on windows shows a paperclip but there is not attachment but if I look at it through the web, it has an attachment.
    Gmail app shows an attachment...


    Thanks,
    Pash


  • 6.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    Posted Feb 07, 2018 03:54 PM
    What is interesting is that if I choose a custom skin for my email template. The attachment disappears even though there is CSS in the skin...

    If I choose no skin - HTML only, the attachment appears....


  • 7.  RE: CPPM Guest Sponsor email contains a .css file attachment?
    Best Answer

    Posted Feb 21, 2018 08:17 AM
    Opened a TAC case and TAC came back saying that we should use a skin to remove the issue.

    We ended up getting Harry to install some more skins on our box and used Custom Skin 3 to go around the issue.

    Whatever reason, using no skin - HTML only attaches a CSS file to the email.


  • 8.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    EMPLOYEE
    Posted Feb 21, 2018 01:00 PM

    Keep in mind the Custom Skin skins have a toggle for what email to use: 'Legacy' or 'New'.  Chances are you want New.



  • 9.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    Posted Feb 21, 2018 01:11 PM
    Hmm I don't see that. Where is this?


  • 10.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    EMPLOYEE
    Posted Feb 21, 2018 01:43 PM

    All config for skins is under Guest>Admin>Plugin Manager, then the Configuration link assigned to whatever skin you are using.



  • 11.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    Posted Feb 21, 2018 01:50 PM
    That I know but I just don't see a toggle..


  • 12.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    EMPLOYEE
    Posted Feb 21, 2018 02:13 PM

    Ah, that was one of the first features added to 6.7.  Long time ago now.



  • 13.  RE: CPPM Guest Sponsor email contains a .css file attachment?

    Posted Feb 21, 2018 02:24 PM
    Hahhaha..good one..

    All good, we ended up using the "blank skin" instead of custom skin 3.

    Just finishing up some testing to make sure the sponsor link works but the look and feel is good and there is no attachment.