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CPPM Guest Sponsor email contains a .css file attachment?

Anyone ever run into this? Why does it happen? How to make it stop?

Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACCA
[If you found my post helpful, please give kudos!]
Aruba Employee

Re: CPPM Guest Sponsor email contains a .css file attachment?

What version and skin are you using?  CSS files are generally not in the emails.  If you have the ability to see the raw email (On a Mac: View>Message>Raw Source), find the piece that has the css included and paste it here.

Re: CPPM Guest Sponsor email contains a .css file attachment?

6.6.8 and it's a Custom Skin and a modification of the sponsor confirmation template. I don't have a MAC unfortunately.

What else can I do to show you?
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACCA
[If you found my post helpful, please give kudos!]
Aruba Employee

Re: CPPM Guest Sponsor email contains a .css file attachment?

A 'Custom Skin' aka 'Custom Skin 1' that ships with all ClearPass, or a 'custom skin' from professional services and the skins team?

 

'Custom Skin 1/2' has no css files in it whatsoever.

 

You somehow need to see how your email client will display the raw source that it was sent.

Re: CPPM Guest Sponsor email contains a .css file attachment?

Ya sorry my apologies.

Customer Skin 1 that we built. My developer obviously has used CSS stylings in the skin and the headers of the web login pages/self-reg pages.

I am looking at the headers through outlook and I don't see anything that sticks out to me....also what is odd is the Outlook client on windows shows a paperclip but there is not attachment but if I look at it through the web, it has an attachment.
Gmail app shows an attachment...


Thanks,
Pash
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACCA
[If you found my post helpful, please give kudos!]

Re: CPPM Guest Sponsor email contains a .css file attachment?

What is interesting is that if I choose a custom skin for my email template. The attachment disappears even though there is CSS in the skin...

If I choose no skin - HTML only, the attachment appears....
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACCA
[If you found my post helpful, please give kudos!]

Re: CPPM Guest Sponsor email contains a .css file attachment?

Opened a TAC case and TAC came back saying that we should use a skin to remove the issue.

We ended up getting Harry to install some more skins on our box and used Custom Skin 3 to go around the issue.

Whatever reason, using no skin - HTML only attaches a CSS file to the email.
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACCA
[If you found my post helpful, please give kudos!]
Aruba Employee

Re: CPPM Guest Sponsor email contains a .css file attachment?

Keep in mind the Custom Skin skins have a toggle for what email to use: 'Legacy' or 'New'.  Chances are you want New.

Re: CPPM Guest Sponsor email contains a .css file attachment?

Hmm I don't see that. Where is this?
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACCA
[If you found my post helpful, please give kudos!]
Aruba Employee

Re: CPPM Guest Sponsor email contains a .css file attachment?

All config for skins is under Guest>Admin>Plugin Manager, then the Configuration link assigned to whatever skin you are using.

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