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CPPM Insight errors after latest cumulative patch

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  • 1.  CPPM Insight errors after latest cumulative patch

    Posted Mar 01, 2017 07:37 AM

    ClearPass Policy Manager  6.6.4.91777 on CP-HW-25K platform

     

    After patching my CPPM cluster, I'm getting hourly reports like this:

     

    Source Monitor

    Level ERROR

    Category Insight(Sync)

    Action

    Timestamp Mar 01, 2017 07:23:02 EST

    Description Netevent backlog:320457 detected

     

    I've tried turning off Insight on all 3 nodes of the cluster, then all back on but the errors return.

     

    Also I'm not sure if this is a Red Herring, but at the same time, I've started receiving subscription expiration notices, but the systems are less than 6 months old..

     

    SourceClearPass Firmware Update Checker
    LevelWARN
    CategoryWebService Warning
    ActionNone
    TimestampMar 01, 2017 07:33:02 EST
    Description
    Your subscription will expire in 6 days and you will no longer be able to receive updates. Please contact your reseller to renew your subscription.


  • 2.  RE: CPPM Insight errors after latest cumulative patch

    Posted Mar 01, 2017 05:00 PM
    probably best to open a tac case for that


    #AirheadsMobile


  • 3.  RE: CPPM Insight errors after latest cumulative patch

    Posted Jun 28, 2017 04:31 PM

    Curious if you ever resolved.



  • 4.  RE: CPPM Insight errors after latest cumulative patch

    Posted Jun 28, 2017 04:57 PM

    TAC had to login with their support account and remove thousands of files that had queued but couldn't recover in a timely manner after the upgrade was completed.  



  • 5.  RE: CPPM Insight errors after latest cumulative patch

    Posted Jun 29, 2017 09:32 AM

    Interesting.  We upgraded from 6.5x to 6.60. Then we updated from 6.60 to 6.63.  We started receving Netevent backlog errors amongst numerous other never before seen errors including a licensing error. Tac gained shell access and deleted files and increased the netevent writers to max.  Under full load during the school year we still see these errors regularly.  We are waiting for school to resume and then will place the Async Netd service in debug mode, collect logs and send them along for further analysis.  

    We had battery errors, high cpu errors on appliance designated Insight master, windbind errors, Insight sync unstable errors, all since we hit version 6.6x. Its curious.

    While some issues have been resolved I have been told a number of issues will be resolved once 6.7.x is released.