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Frequent Contributor I
Posts: 75
Registered: ‎08-12-2011

CPPM Mac Caching does not work correctly

Hello,

 

Mac Caching with CPPM does not work correctly.

OUr guest users are redirected to a captive portal when they connect for the first time. Generally Clearpass checks if the device is already in de endpoint database, because users should only are forced to login via captive portal once a day.

 

But in Access Tracker of CPPM I can see that this is not working.

I logged in with a new ipad on my captive portal. Everything is ok. Mac Caching fails as expected.

I disconnected the ipad via the aruba management gui and tried to reconnect.

Then i was prompted to login via captive portal again.

Access tracker shows that mac caching failed. I checked endpoint database and i found the ipad correctly.

Accesstracker shows following Error

 

cppm error.jpg

 

Does anybody has an idea about this problem?

 

Thanks a lot

Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: CPPM Mac Caching does not work correctly

Did you creat the two services with the guest Mac auth template? Is insight enabled? You need to post a screen shot of summary.if you answered either one no then you might need to post screen shots of the services and each tab
Thank You,
Troy

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Frequent Contributor I
Posts: 75
Registered: ‎08-12-2011

Re: CPPM Mac Caching does not work correctly

Frequent Contributor I
Posts: 75
Registered: ‎08-12-2011

Re: CPPM Mac Caching does not work correctly

Does anyone have an idea?

MVP
Posts: 1,407
Registered: ‎11-30-2011

Re: CPPM Mac Caching does not work correctly

you didn't answer:

  • Did you create the two services with the guest Mac auth template?
  • Is insight enabled?
  • You need to post a screen shot of summary.
Frequent Contributor I
Posts: 75
Registered: ‎08-12-2011

Re: CPPM Mac Caching does not work correctly

The Services were not created with the template.

Insight is enabled yes.

Screenshots you can find in my postings above

MVP
Posts: 1,407
Registered: ‎11-30-2011

Re: CPPM Mac Caching does not work correctly

not the screenshot of the summary of the access tracker.

 

also are these clients in your endpoint repository?

Frequent Contributor I
Posts: 87
Registered: ‎03-18-2013

Re: CPPM Mac Caching does not work correctly

from your screenshot, your endpoint is in unknown state.

add another enforcement policy in your CP service to do post-authentication action to change the state to known after a succesful CP login.

 

Ricky.

Ricky E. Lee
CWNA | ACMP | ACCP
Guru Elite
Posts: 8,188
Registered: ‎09-08-2010

Re: CPPM Mac Caching does not work correctly

Use AllowAll MAC-auth as the authentication method instead of just MAC-auth. 


Thanks, 
Tim

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
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