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CPPM - Onboard Provisioning Service again and again

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  • 1.  CPPM - Onboard Provisioning Service again and again

    Posted Jul 14, 2017 04:32 PM

    Hi experts,

     

    I have configured the onboard service in my ClearPass and I have onboarded a Windows machine. Everythings worked properly, but when finally I was connected to the secure SSID by EAP-TLS, I see the Onboard Provisioning service appearing in Access Tracker ogain and again:

    onboard.PNG

     

    Sometimes the service is repeated every one or two minutes and sometimes it takes several minutes until the new service is triggered again.

    All the entries are the same with online status, and the only thing that changes is the session identifier. Attached two entries below:

    onboard2.PNG

    onboard3.PNG

     

    What is happening? Is this normal behaviour?

     

    Regards,

    Julián

     



  • 2.  RE: CPPM - Onboard Provisioning Service again and again
    Best Answer

    EMPLOYEE
    Posted Jul 14, 2017 04:35 PM

    The device is continually reauthenticating. Something is up with the client or controller. Did you try a reboot of the client?



  • 3.  RE: CPPM - Onboard Provisioning Service again and again

    Posted Jul 14, 2017 06:24 PM

    Yes, you are right. After rebooting the client, the service remained steady. Thanks.

     

    Regards,

    Julián