Security

Reply
Contributor I
Posts: 25
Registered: ‎05-10-2016

CPPM/Sponsored Guest Intermittent Email Issues

Recently we setup a guest network using the sponsored guest feature. After initial setup it worked as we wanted it and the sponsor (me) was receiving the email. We are rolling this out to 10 sites. As I began to test this at each site I found an issue. I'm having intermittent issues with the sponsor receiving the email from the guest. What happens is at any given time and at random times when a guest gets the self registration page and fills out the form, once they click register the sponsor does not get the email and the guest is waiting for confirmation. When you go into thte messaging setup in CPPM administration and try to send a test email the test email fails. An hour later, the email will go through and can also send a test email successfully in CPPM without any configuration changes. This happens daily and at any given time. We use gmail for our email so it's smtp.gmail.com. When the test email and sponsor email fails I can ssh into the clearpass server and ping & nslookup without issue to smtp.gmail.com. I'm going to include a series of screenshots just as a visual. Thanks for any help.

failed test email from cppm

Screen Shot 2017-02-02 at 8.08.19 AM.png

Ping/nslookup from cppm

Screen Shot 2017-02-02 at 8.08.08 AM.png

Event log fail

Screen Shot 2017-02-02 at 8.03.45 AM.png

Success

Screen Shot 2017-02-02 at 2.00.09 PM.png

Event log success

Screen Shot 2017-02-02 at 2.00.29 PM.png

 

Guru Elite
Posts: 8,632
Registered: ‎09-08-2010

Re: CPPM/Sponsored Guest Intermittent Email Issues

Do you have the smtp.gmail.com certificate installed in the ClearPass trust store?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Contributor I
Posts: 25
Registered: ‎05-10-2016

Re: CPPM/Sponsored Guest Intermittent Email Issues

This?

 

Screen Shot 2017-02-03 at 12.08.54 PM.png

Guru Elite
Posts: 8,632
Registered: ‎09-08-2010

Re: CPPM/Sponsored Guest Intermittent Email Issues

In most cases, you need to add the smtp.gmail.com certificate itself, not
the root.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Contributor I
Posts: 25
Registered: ‎05-10-2016

Re: CPPM/Sponsored Guest Intermittent Email Issues

Following the advice on the following post worked for me. Thanks for the suggestions.

 

http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/How-to-use-Gmail-as-SMTP-server-on-CPPM/ta-p/185226

Search Airheads
Showing results for 
Search instead for 
Did you mean: