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Occasional Contributor II
Posts: 18
Registered: ‎04-15-2015

CPPM hanging on NetBIOS name when adding 2nd Domain

When joining Clearpass to a second domain, it is hanging while "Trying to determine NetBIOS name".  Any ideas which would cause that to hang?

Guru Elite
Posts: 8,000
Registered: ‎09-08-2010

Re: CPPM hanging on NetBIOS name when adding 2nd Domain

Can the DNS servers defined in ClearPass resolve that domain and service
records?

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Occasional Contributor II
Posts: 18
Registered: ‎04-15-2015

Re: CPPM hanging on NetBIOS name when adding 2nd Domain

We have added the DNS, so it does resolve the server.  It just doesnt get the NetBIOS name for some reason.

 

Thanks

Moderator
Posts: 465
Registered: ‎11-09-2012

Re: CPPM hanging on NetBIOS name when adding 2nd Domain

Can you please capture and post the page from when the node is trying to join showin the messages?

 

Can you confirm the time of this server is in sync?


Best Regards
-d

Snr Tech Marketing Engineer - ClearPass

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Occasional Contributor II
Posts: 18
Registered: ‎04-15-2015

Re: CPPM hanging on NetBIOS name when adding 2nd Domain

It was DNS in the end. The customer had the DNS but it was not resolving correctly between the domains. They resolved the issue and are good now. Thanks so much for the help!

Sent from my iPhone
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