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CPPM serial number

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  • 1.  CPPM serial number

    Posted Jul 05, 2017 03:27 AM

    How do I find the serial number of a ClearPass VM from the GUI as I need to raise a TAC case. I don't have access to the CLI at the moment.



  • 2.  RE: CPPM serial number

    Posted Jul 05, 2017 04:41 AM
    I'm pretty sure you can view it by clicking on the ClearPass version number at the bottom of the GUI.



  • 3.  RE: CPPM serial number
    Best Answer

    Posted Jul 05, 2017 05:01 AM

    Clicking on the version number brings a box with some useful information but the serial number field has "none" next to it. I suspect this is probably because its a VM. I have managed to raise a case using the Subscription ID though so I have managed to overcome the hurdle.



  • 4.  RE: CPPM serial number
    Best Answer

    MVP EXPERT
    Posted Jul 05, 2017 05:01 AM

    Hey, if its a VM there will be no serial number (see below from a VM). If you provide the subscription key to TAC when logging a ticket they will be able use this instead of a serial. Hope this helps :)

     

    cppm_vm.png