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Occasional Contributor II
Posts: 22
Registered: ‎10-28-2015

CPPM web login keep redirect to login page

I'm having an issue where the guest is getting the login page, but after click on login button, the page showing "Logging in". But after a while, the page redirect back to login page. I can see there is ACCEPT status in access tracker but user still getting Initial role. I have change the service in CPPM to use RADIUS, and my web login setting pre-auth check to use RADIUS instead of App Auth.

 

cppm1.JPG

cppm2.JPG

 

Best Regards,

Crone

MVP
Posts: 4,020
Registered: ‎07-20-2011

Re: CPPM web login keep redirect to login page

A couple of things that you need to check:
- If you are using an Aruba controller make sure that the shared keys match between the controller and ClearPass .
- Under the captive portal profile make sure that you are using ClearPass as your authentication servers.
- if you are not returning a role then you need to add the role as the default guest role in the captive portal profile that the user will get when it passes auth
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II
Posts: 22
Registered: ‎10-28-2015

Re: CPPM web login keep redirect to login page

Hi Victor,

 

- shared key matched

- already pointing the to clearpass

- already added the role.

 

All have been done, but still the same. I realized that Access Device IP/Port in access tracker pointing to 127.0.0.1:0. Checking in Event viewer, no warning regarding any IP trying to communicate with Clearpass.

MVP
Posts: 4,020
Registered: ‎07-20-2011

Re: CPPM web login keep redirect to login page

The pre-auth should be set to local auth , are you using guest registration page or a web login ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II
Posts: 22
Registered: ‎10-28-2015

Re: CPPM web login keep redirect to login page

I'm using web login. Should I use local auth?

MVP
Posts: 4,020
Registered: ‎07-20-2011

Re: CPPM web login keep redirect to login page

If you are doing a typical guest portal registration , i recommend you use the guest registration pages .

What's the purpose of the page ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II
Posts: 22
Registered: ‎10-28-2015

Re: CPPM web login keep redirect to login page

Hi Victor,

 

Solved the issue, found out the misconfiguration on the trunk port.

I'm trying to integrate with Juniper WLC for guest web login. We manage to get the login page already, but after click login, the page redirect back to the login page again. In access tracker already showing ACCEPT login status. I have follow the guide in https://arubapedia.arubanetworks.com/afp/index.php/ClearPass_Guest_on_Juniper_WLC.

COA.JPG

 

 

Regards,

Crone

Occasional Contributor II
Posts: 22
Registered: ‎10-28-2015

Re: CPPM web login keep redirect to login page

Hi,

Previously in evalution environment we somehow manage to solve the issue with intergration with Juniper WLC for Guest registration. We follow the steps from below link;

 

http://forums.juniper.net/t5/Wireless-LAN/Clearpass-with-Guest-Portal/m-p/268757/highlight/true#M1930

 

After we move to actual server, we restore back the same settings, it happen again. Anyone happened to have the same issue, and get the solution?

 

Crone

MVP
Posts: 4,020
Registered: ‎07-20-2011

Re: CPPM web login keep redirect to login page

At what point do you get redirected back to the page ?
After the user registers or after it comes back and it performs mac auth ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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