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Occasional Contributor I
Posts: 7
Registered: ‎07-26-2013

Can't save changes to enforcement profile

I'm trying to update our enforement policies to accomidate our upcomming BYOD, and I've encounterd a problem where I can't save changes to the policies.  I can't save edits to the rules or the name.  

 

I've tried rebooting clearpass without sucsess.  I was then going to update and I found I did not have the  subscription id entered, so I tried to do that, and I received a message "null", and it did not save the id.  Then I tried to download and manually upload the file to update and I received another error, "Content-type "application/unknown" is not supported".

 

Help!

Guru Elite
Posts: 8,637
Registered: ‎09-08-2010

Re: Can't save changes to enforcement profile

Have you installed the admin ui patch?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 7
Registered: ‎07-26-2013

Re: Can't save changes to enforcement profile

I don't expect that I have, as I haven't automatic updates, I have been unaware updates were availble until today.

 

I'm currently running 6.1.0.50820 and was trying to update to 6.2.0.54353.  Did I miss a required step between?

Guru Elite
Posts: 8,637
Registered: ‎09-08-2010

Re: Can't save changes to enforcement profile

I would install the admin UI fix that should be listed under updates and
see if that fixes the null issue. If I remember correctly the patch only
restarts the web UI process after install; no server reboot necessary.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: Can't save changes to enforcement profile

Please contact TAC for the proper procedure and guidance.  If this is a VM, there are steps you need to take and check on before upgrading to 6.2 like adding another hard drive (SCSI 0:2).  

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
-----
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Occasional Contributor I
Posts: 7
Registered: ‎07-26-2013

Re: Can't save changes to enforcement profile

OK, I've downloaded and tried to import the admin ui patch.  I did not get any error, but also it does not list the package as an available update.  So did it automatically install or did the import fail?  I'm still on the same 6.1.0.50820 build.  Also the other updates now do the same.  Upload the file, then the upload box disappears, then nothing...

Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: Can't save changes to enforcement profile

Unfortunately, this requires you to do the update via the CLI.  Hence the urgency to open a TAC case

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
-----
If you found my post helpful, please give kudos
Occasional Contributor I
Posts: 7
Registered: ‎07-26-2013

Re: Can't save changes to enforcement profile

We do have the second hd inplace, we were advised of this before deployement and added it right away.

Guru Elite
Posts: 8,637
Registered: ‎09-08-2010

Re: Can't save changes to enforcement profile

To apply the patch, SSH into the box using the appadmin credentials.

 

system upgrade CPPM-x86_64-20130418-admin-hang-fix-patch.bin -l

 

(lower case L)


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor I
Posts: 7
Registered: ‎07-26-2013

Re: Can't save changes to enforcement profile

After installing the admin ui patch and then the "ClearPass 6.1 Cumulative Patch 2" manually from the CLI as described in readme from the 6.1 downloads folder, not the patches folder, I am now running 6.1.2.53442, and imediate issues are resolved.  Now back to what I was working on...

 

cappalli, thanks for the help.  Your are amazingly fast with these replies, but I beat you to the answer that time.... I was typing this as i got the email notice about your reply.

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