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Contributor I
Posts: 44
Registered: ‎10-16-2012

Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

Device works fine in other environments. Found a T-Mobile related thread and they did their OTA upgrade. No change.  Just setting up wifi calling, or at least just started attempting to use it.

 

In Monitor all APs show as Voice Access Points. AP-105 & AP-125 & AP-135 are in use.

 

[Seems the whole Tech Dept has the same Android version so I am unable, at this point, to know if other devices can connect.]

 

Guru Elite
Posts: 8,011
Registered: ‎09-08-2010

Re: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

In your user roles, are you using firewall policies or just allowall?

UMA requires UDP 4500 (NAT-T)

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Contributor I
Posts: 44
Registered: ‎10-16-2012

Re: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

Pretty much all factory defaults. No Captive Portal etc. Basic setup is three SSIDs on three VLANS that route to single DHCP server for appropriate IP range. LightSpeed handles authentication / access issues for the network / internet.

 

I see in Stateful Firewall, Network Services, that sys-svc-natt udp 4500 is listed.

 

Security, Authentication, User Rules is empty.

 

Guru Elite
Posts: 8,011
Registered: ‎09-08-2010

Re: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

When you are attempting a call, please run:

Show datapath session table | include 4500

Do you see any traffic?

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Contributor I
Posts: 44
Registered: ‎10-16-2012

Re: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

Does not get that far. (I ran it anyway.) Enable WiFi Calling on device, takes forever but eventually times out with REG99 - or just hangs forever.

 

Contributor I
Posts: 44
Registered: ‎10-16-2012

Re: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

Name Firewall Policies Bandwidth Contract Actions

authenticatedallowall/,v6-allowall/Up:Not Enforced  Down:Not Enforced 
default-via-roleallowall/Up:Not Enforced  Down:Not Enforced 
default-vpn-roleallowall/,v6-allowall/Up:Not Enforced  Down:Not Enforced 
guestdhcp-acl/,http-acl/,https-acl/,icmp-acl/,dns-acl/,v6-http-acl/,v6-https-acl/,v6-dhcp-acl/,v6-icmp-acl/,v6-dns-acl/,LightspeedProxynew/Up:Not Enforced  Down:Not Enforced 
guest-logonlogon-control/,captiveportal/,v6-logon-control/,captiveportal6/Up:Not Enforced  Down:Not Enforced 
logonlogon-control/,captiveportal/,vpnlogon/,v6-logon-control/,captiveportal6/Up:Not Enforced  Down:Not Enforced 
voicesip-acl/,noe-acl/,svp-acl/,vocera-acl/,skinny-acl/,h323-acl/,dhcp-acl/,tftp-acl/,dns-acl/,icmp-acl/Up:Not Enforced  Down:Not Enforced 
Contributor I
Posts: 44
Registered: ‎10-16-2012

Re: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

Turns out to be a phone problem, not an Aruba problem. Android 4.4.2 on T-Mobile will not do WiFi calling on Aruba. Does work on some other networks, but... 

 

As of today, 4.4.3 or better is not yet availble from T-Mobile to solve this issue.

 

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