Security

last person joined: 22 hours ago 

Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
Back to discussions
Expand all | Collapse all

Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

This thread has been viewed 0 times

  • 1.  Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

    Posted Sep 24, 2014 08:34 AM

    Device works fine in other environments. Found a T-Mobile related thread and they did their OTA upgrade. No change.  Just setting up wifi calling, or at least just started attempting to use it.

     

    In Monitor all APs show as Voice Access Points. AP-105 & AP-125 & AP-135 are in use.

     

    [Seems the whole Tech Dept has the same Android version so I am unable, at this point, to know if other devices can connect.]

     



  • 2.  RE: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

    EMPLOYEE
    Posted Sep 24, 2014 08:40 AM
    In your user roles, are you using firewall policies or just allowall?

    UMA requires UDP 4500 (NAT-T)


  • 3.  RE: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

    Posted Sep 24, 2014 09:53 AM

    Pretty much all factory defaults. No Captive Portal etc. Basic setup is three SSIDs on three VLANS that route to single DHCP server for appropriate IP range. LightSpeed handles authentication / access issues for the network / internet.

     

    I see in Stateful Firewall, Network Services, that sys-svc-natt udp 4500 is listed.

     

    Security, Authentication, User Rules is empty.

     



  • 4.  RE: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

    EMPLOYEE
    Posted Sep 24, 2014 09:58 AM
    When you are attempting a call, please run:

    Show datapath session table | include 4500

    Do you see any traffic?


  • 5.  RE: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

    Posted Sep 24, 2014 10:42 AM

    Does not get that far. (I ran it anyway.) Enable WiFi Calling on device, takes forever but eventually times out with REG99 - or just hangs forever.

     



  • 6.  RE: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.

    Posted Sep 24, 2014 11:06 AM

    Name Firewall Policies Bandwidth Contract Actions

    authenticatedallowall/,v6-allowall/Up:Not Enforced  Down:Not Enforced 
    default-via-roleallowall/Up:Not Enforced  Down:Not Enforced 
    default-vpn-roleallowall/,v6-allowall/Up:Not Enforced  Down:Not Enforced 
    guestdhcp-acl/,http-acl/,https-acl/,icmp-acl/,dns-acl/,v6-http-acl/,v6-https-acl/,v6-dhcp-acl/,v6-icmp-acl/,v6-dns-acl/,LightspeedProxynew/Up:Not Enforced  Down:Not Enforced 
    guest-logonlogon-control/,captiveportal/,v6-logon-control/,captiveportal6/Up:Not Enforced  Down:Not Enforced 
    logonlogon-control/,captiveportal/,vpnlogon/,v6-logon-control/,captiveportal6/Up:Not Enforced  Down:Not Enforced 
    voicesip-acl/,noe-acl/,svp-acl/,vocera-acl/,skinny-acl/,h323-acl/,dhcp-acl/,tftp-acl/,dns-acl/,icmp-acl/Up:Not Enforced  Down:Not Enforced 


  • 7.  RE: Cannot connect WiFi calling to 3400-6.1.3.7 from Android 4.4.2. REG99 error.
    Best Answer

    Posted Oct 02, 2014 09:41 AM

    Turns out to be a phone problem, not an Aruba problem. Android 4.4.2 on T-Mobile will not do WiFi calling on Aruba. Does work on some other networks, but... 

     

    As of today, 4.4.3 or better is not yet availble from T-Mobile to solve this issue.