11-07-2014 09:05 AM
Has anyone noticed that after connecting to a captive portal with an iPhone running IOS 8, there sometimes is a delay with Apples captive network assistant displaying the "Done " option. This delay seems somewhat random but when it happens "Cancel" is the only option then after about 30 seconds "Done" is finally displayed. I know that you can disable CNA on the controllers captive portal configuration but this also preventst the splash page from automatically poping up when connecting. The user must then open a browser to recieve the splash page after it times out several hours later, but if they are trying to use an App, it isn't obvious that they need re-accpet via the splash page.
Is there a way to setup the splash page so that once accepted it is never displayed again? It seems that the max timeout is about 4 hours or so.
I would greatly appreciate any help with this issue and I have attached an example of the CNA in it's delayed condition.
Solved! Go to Solution.
11-08-2014 12:12 AM
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02-26-2015 11:10 AM - edited 02-26-2015 11:12 AM
You're running into an issue that's addressed at https://arubanetworkskb.secure.force.com/pkb/articles/HowTo/R-1680
Unfortunately some of the information in the above seems to be outdated or not directly relevant to Aruba Instant. Or it may prevent the delay (good) but disable a useful Apple feature (bad).