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Occasional Contributor I
Posts: 9
Registered: ‎04-19-2013

Captive Portal - Win XP Issue ONLY

So everything seems to work fine on OSX/iOS/Android/7/8... however, I have a user who is experiencing problems with his Windows XP box. Here is the problem as he describes it:

 

He brings up a browser (does the same thing with IE8, Firefox 20, or Chrome) and it takes about 4 and a half minutes for him to even see the captive portal splash page. Once he clicks "ACCEPT" to get on the network, it takes an additional 30 seconds before finally landing him at google.

 

Has anyone ever heard of this? (CONTENT OMIITTED FOR BREVITY)

 

BTW - Lodge 5 is the hotel lodge this user is in. You can see I adjusted the MTU to 1400 to try and attack the problem already.

 

version 6.2
hostname "LA_CHEYENNE_MASTER"
clock timezone 0
location "Building1.floor1"
controller config 66
ip cp-redirect-address 192.168.31.3
ip NAT pool dynamic-srcnat 0.0.0.0 0.0.0.0
ip access-list eth validuserethacl
permit any

 

 

ip default-gateway 10.13.50.1
uplink disable

 

aaa profile "CaptivePortal-aaa"
initial-role "guest-logon"
!
aaa profile "default"
!
aaa authentication captive-portal "Captive-Portal_prof"
default-role "authenticated"
redirect-pause 3
no user-logon
protocol-http
show-acceptable-use-policy

!
aaa authentication wispr "default"
!
aaa authentication vpn "default"
!
aaa authentication vpn "default-rap"
!
aaa authentication mgmt
!
aaa authentication stateful-ntlm "default"
!
aaa authentication stateful-kerberos "default"
!
aaa authentication stateful-dot1x
!
aaa authentication wired
profile "CaptivePortal-aaa"
!

ap system-profile "AP_SYSTEM_PROFILE_A"
rf-band a
led-mode off
mtu 1400
!
ap system-profile "AP_SYSTEM_PROFILE_G"
led-mode off
mtu 1400
!
ap system-profile "apsys_prof-gxh88"
!
ap system-profile "default"
led-mode off
mtu 1400
!
ap system-profile "LODGE1_APSYSTEMPROFILE_A"
rf-band a
!
ap system-profile "LODGE2_APSYSTEMPROFILE_A"
rf-band a
!
ap system-profile "LODGE3_APSYSTEMPROFILE_A"
rf-band a
!
ap system-profile "LODGE4_APSYSTEMPROFILE_A"
rf-band a
!
ap system-profile "LODGE5_APSYSTEMPROFILE_A"
rf-band a
led-mode off
mtu 1400
!
ap system-profile "LODGE5_APSYSTEMPROFILE_BG"
led-mode off
mtu 1400
!

!
wlan virtual-ap "VAP_LACheyenneGuest"
aaa-profile "CaptivePortal-aaa"
ssid-profile "SSID_LACheyenneGuest"
vlan 312
!
wlan virtual-ap "VAP_LACheyenneGuest_L2"
aaa-profile "CaptivePortal-aaa"
ssid-profile "SSID_LACheyenneGuest"
vlan 322
!
wlan virtual-ap "VAP_LACheyenneGuest_L3"
aaa-profile "CaptivePortal-aaa"
ssid-profile "SSID_LACheyenneGuest"
vlan 332
!
wlan virtual-ap "VAP_LACheyenneGuest_L4"
aaa-profile "CaptivePortal-aaa"
ssid-profile "SSID_LACheyenneGuest"
vlan 342
!
wlan virtual-ap "VAP_LACheyenneGuest_L5"
ssid-profile "SSID_LACheyenneGuest"
vlan 352
!

!
ap-group "CHY_LODGE5_93H-2.4"
virtual-ap "VAP_LACheyenne_L5"
dot11a-radio-profile "RF-AP-a-Off"
dot11g-radio-profile "RF-AP-g-on"
enet1-port-profile "CHY_Lodge5WiredAP"
enet2-port-profile "CHY_Lodge5WiredAP"
enet3-port-profile "CHY_Lodge5WiredAP"
enet4-port-profile "CHY_Lodge5WiredAP"
ap-system-profile "AP_SYSTEM_PROFILE_G"
!
ap-group "CHY_LODGE5_93H-5.0"
virtual-ap "VAP_LACheyenne_L5"
virtual-ap "WiFi_Admin"
dot11a-radio-profile "RF-AP-a-on"
dot11g-radio-profile "RF-AP-g-Off"
enet1-port-profile "CHY_Lodge5WiredAP"
enet2-port-profile "CHY_Lodge5WiredAP"
enet3-port-profile "CHY_Lodge5WiredAP"
enet4-port-profile "CHY_Lodge5WiredAP"
ap-system-profile "AP_SYSTEM_PROFILE_A"
!
ap-group "default"
!
logging level warnings security subcat ids
logging level warnings security subcat ids-ap

snmp-server enable trap

process monitor log
end

 

Guru Elite
Posts: 21,272
Registered: ‎03-29-2007

Re: Captive Portal - Win XP Issue ONLY

Did you try a different Windows XP computer?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 9
Registered: ‎04-19-2013

Re: Captive Portal - Win XP Issue ONLY

I don't have that ability; however there is one other user in the hotel somewere on XP who is stuck in the logon role, so I'm guessing he may be running into the same issue. I only have a Windows 8 VM to test with, OSX, Droid and iPhone here.

MVP
Posts: 520
Registered: ‎05-11-2011

Re: Captive Portal - Win XP Issue ONLY

Just for a test to aid troubleshooting.. ask the user to shut off his windows firewall. I've encountered this same issue, but only when captive portal is on Clearpass in a different network/subnet.

Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
----------------------------
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