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New Contributor
Posts: 1
Registered: ‎08-19-2014

ClearPass 6.3.0 problems Error Code: 9002

Hi all,

I have a Clearpass demo that I'm working on. Wired users connect with no problem, wireless users on the other don't. I tried with Android and Windows clients and with both devices I get the same response:

Error Code: 9002
Error Category: RADIUS protocol
Error Message: Request timed out
Alerts for this Request
RADIUS Request Timed out

 

I did read some people that had the same issue but my problem is different. Can you please assist?

When information will be needed?

 

I can provide Teamviewer access.

Aruba
Posts: 1,526
Registered: ‎06-12-2012

Re: ClearPass 6.3.0 problems Error Code: 9002

It is usually the trust chain not being combined on the radius cert.

See the following KB article.

http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Apple-TV-failing-authentication-fails-on-CPPM/ta-p/185584
Thank You,
Troy

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