Aivars,
Thanks for posting this feedback.
I'm assuming we are talking about the replacement of the Subscription ID with the HPE Passport account versus Subscription licenses (e.g. 1 year, 3 year and/or 5 year license options). Assuming the former, the Subscription ID actually created a lot of headaches for our customers, partners, TAC, entitlement and my team to properly maintain over the years. A week would not go by without a customer escalation due to an expired ID.
This occurred for different reasons such as:
- A customer having multiple Subscription IDs when they had multiple standalone boxes but weren't submitted during their support renewal.
- A Subscription ID expiring because of delays in a support renewal.
- Backend end issues where the renewal was received but the update to the Subscription ID system was delayed.
What we have recommended to customers and partners is to setup an ALIAS email address (e.g. clearpass@<customer-name>.com) strictly for use with ClearPass updates. If this account is only being used for this purpose, it should not be flagged for periodic password changes. Said another way, the more HPE services are associated with a HPE Passport account, the greater security scrutiny is put on the account (e.g. 30 day password intervals).
Best regards,
Madani Adjali
Director, Product Line Management - ClearPass