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ClearPass Access tracker is empty

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  • 1.  ClearPass Access tracker is empty

    Posted Mar 07, 2018 07:48 AM

    I am facing an issue with Access Tracker. Although ClearPass is UP and Running and user are getting authenticated there is no information in Access Tracker. It is completely blank.

     

    Any suggestion what might have been wrong? We are on version 6.6.8. 



  • 2.  RE: ClearPass Access tracker is empty

    EMPLOYEE
    Posted Mar 07, 2018 07:50 AM
    Are there any days filters enabled?


  • 3.  RE: ClearPass Access tracker is empty

    Posted Mar 07, 2018 07:55 AM

    There is no filter enabled. 



  • 4.  RE: ClearPass Access tracker is empty

    EMPLOYEE
    Posted Mar 07, 2018 07:56 AM
    Please open a TAC case.


  • 5.  RE: ClearPass Access tracker is empty

    Posted May 22, 2018 10:58 AM

    Hi Falam,

     

    I am noticing the same thing. Did you reach out to TAC? What was the result? We are running 6.6.9.



  • 6.  RE: ClearPass Access tracker is empty

    Posted May 22, 2018 11:10 AM
    Have you tried using chrome ?



    Thank you

    Victor Fabian

    Pardon typos sent from Mobile


  • 7.  RE: ClearPass Access tracker is empty

    Posted May 22, 2018 11:45 AM

    Hi Victor,

     

    Thanks for your reply. It does not appear to be a browser issue. It appears to be a clearpass local account issue. I created a test account with the same permissions and it works fine. My coworkers account also works fine. My account for some reason stopped showing items in the Access Tracker. Tested on both Windows and Mac in Safari, Firefox and Chrome.

    Everything was working normally a week or so ago, when I last needed to look at the tracker.

     

    There is an update to 6.6.10 which I will probably install tonight and see what happens.



  • 8.  RE: ClearPass Access tracker is empty

    Posted Aug 24, 2020 07:29 AM

    ClearPass Web UI service may hang due to Access Tracker is not showing in ClearPass UI. Restart the UI service and try again.

     

    [appadmin@CPPM-1]# service restart cpass-admin-server